JD Power: What Do Your Cable Company and Your Car Manufacturer Have in Common? Soon, More Than You Think!
"What do consumers think of this bundling concept applied to vehicles? J.D. Power, in conjunction with Acxiom, recently asked consumers about their interest level in a program that offers the vehicle, insurance, connectivity services and fuel for one monthly payment. More than 50% of consumers say they're interested in a program like this." -- David Amodeo, J.D. Power
By: J.D. Power
* Cox Automotive has a joint venture on a vehicle subscription app called Flex Drive
* In New York, Dallas and Los Angeles, Cadillac has entered the market with a vehicle subscription service—Book by Cadillac
* In California, Hyundai has ventured into the fray with the Hyundai Ioniq Unlimited+ Subscription Program
* BMW, Mercedes-Benz, Porsche, Volvo and others are also following suit
A subscription service bundles various items into one monthly payment. The concept varies by company and manufacturer, for example:
* Hyundai's program offers unlimited mileage, charging reimbursement and maintenance on a 36-month term
* Volvo's program offers 15,000 miles per year, insurance, maintenance, a 24-month term and the ability to upgrade after a year
* Cadillac's program offers 2,000 miles per month, insurance, maintenance, delivery to you and the ability to switch to a different vehicle up to 18 times per year
What do consumers think of this bundling concept applied to vehicles? J.D. Power, in conjunction with Acxiom, recently asked consumers about their interest level in a program that offers the vehicle, insurance, connectivity services and fuel for one monthly payment. More than 50% of consumers say they're interested in a program like this. Furthermore, the interest level differs by generation and is substantially higher among consumers around 40 and under, with about 75% indicating they would be interested in such a program.
Considering other mobility changes coming down the pike, consumers were asked about their interest level in such a subscription program for automated vehicles. With considerable consumer uncertainty around automated vehicles (e.g., unfamiliar technology, skepticism and cost) vs. non-automated vehicles on the road today, consumers have an appetite for a new type of acquisition model. In fact, when it comes to leasing or purchasing a vehicle, they are much more likely to consider an all-in-one package for an automated vehicle than a non-automated vehicle.
Even though more than half of consumers would consider a subscription, this proportion swells to 90% when we ask about automated vehicles. The appetite and the opportunity are there to capitalize on this interest now and in the future, especially among those in the younger generations.
To read the rest of how J.D. Power's David Amodeo sees this market evolving visit: