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Follow on Google News | Puzzel announces speaker line-up for Get Connected 2018Contact centre event on Wednesday 27th June 2018 at the China Exchange, 32A Gerrard Street, London – 09.00 to 14.00 hours
By: PR Artistry At Get Connected 2018, Ziba Goddard of Cowry Computing will present "Understanding Homer Simpson: the key to better conversations with customers" using insights from behavioural economics to show how our brains can jump to conclusions. Ziba will present what factors affect purchasing decisions and how to improve customer and company outcomes in contact centres using applied learnings. With emerging technologies such as Artificial Intelligence (AI) and Bots changing the customer experience, Carolyn Blunt, MD of Ember Real Results will talk about the importance of humans in contact centres, including skills development and employee engagement for the next wave of change. Also presenting at the event is Kristoffer Lundnes, VP Innovation at Puzzel. He explained, "The wealth of current and emerging technologies for contact centres can be overwhelming. This can make it difficult for organisations to know what to focus on and what to invest in. During the final session of the morning, called 'Trends, Technology... and beyond', I will present the main trends in the market, new technologies on the horizon and suggest the steps contact centres can take to deliver an exceptional customer experience. Puzzel is privileged to pull together such a knowledgeable panel of speakers and to welcome contact centre professionals to share their experience at this free event." Other speakers include Puzzel partner PCI Pal, talking about "Compliance and Customer Experience – The Perfect Match" and customer Ombudsman Services explaining how Speech Analytics has helped with the identification of vulnerable callers to the contact centre. For more information or to register for the event visit the Puzzel website. -ends- About Puzzel Puzzel builds on 20 years' heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzle also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today's omni-channel and mobile environments. Puzzel can be adapted to accommodate from one to several thousand agents using any device, in any location and integrates with multiple applications seamlessly. Headquartered in Oslo, Norway, Puzzel is passionate about delivering innovative customer interaction solutions for contact centres and mobile environments. Press contact: Mary Phillips/Andreina West PR Artistry Limited T: +44 (0)1491 845553 E: mary@pra-ltd.co.uk End
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