New Oracle App 'Where's My Tech?' Developed By Top Tech Business

WANTAGE, England - March 20, 2018 - PRLog -- The innovative new app allows businesses to send customers a link with appointment and technician information updated in real-time. It takes Oracle Field Service Cloud to the next level and immediately improves the customer experience. This app is just one in a suite of intelligent customer experience apps developed by Leadent Solutions, known as the Leadent Gateway.

Where's My Tech? Allows customers to see all the essential information about their appointment, including the location of the technician in real-time via their desktop or mobile device. The app plugs into Oracle Field Service Cloud to retrieve appointment and technician data directly. This information is then presented to the end customer in a user friendly display within a single click.

Benefits:

* Reduce the number of contact centre enquiries asking, "where's my tech?"
* Improve the customer experience
* Lower costs from reduced customer no-shows

Key Features:

* Fully interactive, Google Map view of the technician location relative to your customer's home location
* Updated in real-time from OFSC data
* Option to provide the exact or approximate technician location
* Option to display real-time traffic to proactively inform the customer of reasons for delayed appointments
* Send the link via a configurable message using the Leadent Gateway SMS, email or your own SMS/Email gateway

For more information and for our brochure click here: https://www.leadentsolutions.com/services/wheresmytech/