Follow on Google News News By Tag Industry News News By Location Country(s) Industry News
Follow on Google News | dinCloud Levels-Up in Customer ExperienceChief Technology and Innovation Officer Brings Technology, Innovation, and Customer Experience into Focus
By: dinCloud Elemary initially joined dinCloud in 2011 as vice president of engineering and product development, where he was responsible for dinCloud's software development efforts, pre-sales engineering support, the development of critical customer tools and applications, and technical support for customers. Prior to dinCloud, he was director of software development of cloud services at a national IT reseller, responsible for product innovation. Elemary's earlier roles would eventually comprise his vast expertise as a software engineer. Initially starting at Innovent Systems, producer of the first Bluetooth chip-sets and HomeRF, Elemary later joined Broadcom where he helped integrate Innovent products and practices after the company's acquisition. Prior to that, Elemary helped architect the world's largest "historical musical" archiving system for the Los Angeles Philharmonic, developing an online interactive ticketing system – a joint project with Ticketmaster to host online concerts for the Hollywood Bowl and Walt Disney Concert Hall. Elemary also led the development of an online student registration and transcript system at Antioch University, and was a senior network and security engineer at Nexon America, Inc., a wholly-owned subsidiary of Nexon Co., Ltd., South Korea's largest online gaming company. dinCloud Achievements One of Elemary's biggest achievements to date at dinCloud was the development of the company's cloud orchestration platform (https://www.dincloud.com/ Other noteworthy accomplishments include the introduction of dinDaaS (dinCloud's turnkey virtual desktop) to market, analytics and monitoring implementation into dinManage, and introducing various in-house cost effective engineering tools to manage the backend infrastructure. Improving the Customer Experience Immediately following dinCloud's recent acquisition (https://www.dincloud.com/ The engineering team is the backbone to the new customer success and experience teams at dinCloud, keeping an up-to-date knowledge base, augmented by a hands-on customer support team that is also available omni-channel should customers require additional support. "Within weeks of this new team being put in place, we've been able to address customer questions faster than ever before, and customers are already sharing positive feedback," said Elemary. "Additionally, we will continue developing and enhancing our efforts around the customer experience through a regular process-improvement assessment to make sure the customers' migration to our cloud remains as seamless as possible and exceeds their expectations at every encounter." Aside from enhancing the customer experience, dinCloud has big plans for the company's 2018 product roadmap. "In the coming months, customers will be able to take advantage of a ton of new products and features including serverless compute, software defined networking, one-click app deployment in the virtual private cloud, easier management of hosted virtual desktops, enhanced security, and much more," added Elemary. About dinCloud: dinCloud (http://www.dincloud.com/) Product or service names mentioned herein may be the trademarks of their respective owners. End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|