Dubai Maritime City Authority participates in 'Day without Service Centers' initiative
Initiative aims to encourage customers to use smart channels to obtain services for government transactions
By: Orient Planet PR & Marketing Communications
Amer Ali, Executive Director of DMCA said that this initiative is the first-of-its-
He added: "The 'Day without Service Centers' initiative reflects the efforts and cooperation among all government entities in raising awareness on the availability of smart channels for conducting transactions either through smart applications or through websites. DMCA supports this initiative which highlights the cooperation among all concerned parties to realize the strategic objectives of the emirate and provide an efficient platform for customers to accelerate their transactions and save time, effort and money."
The Dubai Maritime City Authority suspended six electronic services during the campaign day, including the 'Marine Crew Licensing – New' and 'Marine Crew Licensing – Renew' at the Customer Happiness Centre at the DMCA headquarters. The four other services which were also temporarily stopped include Marine Craft Anchorage Permit, Application Status Enquiry, License Validity Enquiry and the Penalties Enquiry and Payment services.
During the period, front line staff stopped receiving transactions for these services and customers who were visiting the service centre were instructed to complete the transaction through smart applications or self-service platforms available at the premises. However, all other transactions that can only be made by personal presence proceeded as usual.
Orient Planet PR & Marketing Communications