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How can VoIP Can Help Your Business?
September 28, 2017
A lot of companies have made the wise decision to make the switch to VoIP and have had a good experience with it because it has helped with running their business in an efficient but cost effective manner when compared to the traditional PBX system. If you have never heard of VoIP, it is an acronym for Voice over Internet Protocol. To further explain what it is in easier terms; it is a phone service that works over the internet rather than from your local phone company. When it comes to running a successful business, the quality and efficiency of your line of communication with your clients and suppliers determines the foundation.
How Can VoIP Help Your Business Grow?
1. Cost Saving
When it comes to a VoIP Phone system, it is a lot more cost effective than a traditional PBX Phone System. When it comes to your phone bill, VoIP could save you some big bucks when you make the switch. because traditional PBX system is outdated and at times can be limited. Also, the maintenance on a traditional PBX can be pretty time consuming and expensive. These are unfavorable to a growing business.
2. Expanded Features
When it comes to adding multiple features to a VoIP system, it is a relatively simple process because it is as easy as adding APPS like Skype and other extensions to a smart phone. When a customer calls your company, your staff can answer the phone from a computer and see information about the caller. They can also add information about the call and send it to your email or if you are away from the office your staff can forward the call to your cell phone and a customer will never know you are not in your office. Another cool feature of VoIP is that it allows you to have all voicemail go to your email after hours or when you're not in the office. These are just a few of the features that can be added to a VoIP which gives a business running on VoIP some business advantage over another business running on tradition PBX phone system
3. Better Scalability
As your business grows, VoIP allows you to add new phones to your system easily, it has the advantage of being cheaper and less time consuming to scale up when compared to traditional PBX systems which may require a new set of telephone equipment.
4. Help struggling employees over the phone
The coaching tool is a pretty cool benefit of a VoIP telephone which may not be available on your traditional telephone system because when your employees are on the phone with a customer, you can jump on and listen to the conversation. If your employee struggles with a tough customer, you can provide your employee with tips of what to say without the customer hearing your voice. It's a great tool to help struggling employees to coach them on what to say or not say.
There are so many other multiple ways VoIP can help growing your business. We recommend another article titled, 10 VoIP Features That Can Benefit Your Small Business which is an outsourced article but very informative on how VoIP can benefit your business. When it comes to a growing company, it is important to have a reliable way to contact your customers and we believe that VoIP is a great route for a growing business. If you would like to check out our other blogs go to www.kandbcom.com
Shaytoya Stresing, K&B Communications