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Dell EMC Recognized with 2017 Ventana Research Digital Leadership for Customer Experience Award
Prestigious awards program spotlights companies and individuals who are leading their company and industry through business use of technology
"This is a great accomplishment for our entire team," said Deotis Harris, Senior Director, MDM at Dell EMC. "We saw an opportunity to leverage AllSight's modern technology, coupled with our legacy systems such as Master Data Management (MDM), to provide the insight required to enable our sellers, marketers and customer service reps to create better experiences for our customers."
With AllSight Customer Intelligence Management, Dell is able to provide sellers real-time access to the most relevant customer and account information. AllSight synthesizes customer data from all sources such as MDM and CRM, and infers additional attributes such as sentiment, relationships and indicators of churn. The system then provides a consolidated Customer 360 which is directly integrated into existing Salesforce applications.
"We are honored that Dell was selected by such a highly regarded research organization for this award," said David Corrigan, CEO, AllSight. "AllSight works with clients such as Dell to build Customer 360 solutions that bridge data, analytics and action to support customer experience initiatives."
The annual leadership awards are delivered by the Ventana Research team, which through its benchmark research, on-demand advisory and education continues to pioneer new methods for organizations to become efficient and effective in their business. As part of the scoring process and methodology, Ventana Research examined case studies and submissions to evaluate the nominated organization's use of people, processes, information and technology, the best practices it developed, the degree of team involvement and the project's business impact and value.
"I would like to thank all of the businesses and individuals that submitted for the 2017 Ventana Research Digital Leadership Awards; the submissions were highly competitive and exceptional this year," said Mark Smith, CEO and Chief Research Officer at Ventana Research. "The level of digital leadership in technology continues to grow dramatically, making the challenge to select the winner in each category greater every year. Congratulations to this year's winners for their dedication to improving people, processes, information, and technology; they are not only improving their organizations, but advancing industry and pioneering change."
To learn more about Ventana Research's awards programs, please visit:www.ventanaresearch.com/
About Ventana Research
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.
Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT professionals worldwide are members of our community and benefit from Ventana Research's insights, as do highly regarded media and association partners around the globe. Our views and analyses are distributed daily through blogs and social media channels including Twitter, Facebook and LinkedIn. To learn how Ventana Research advances the maturity of organizations' use of information and technology through benchmark research, education and advisory services, visit Ventana Research (https://www.ventanaresearch.com)
Based in Toronto, Canada, and Austin, Texas, AllSight (https://www.allsight.com) is a software provider that helps organizations get more value out of their data. AllSight is a pre-built Customer Intelligence Management (CIM) system that enables data management, analytics and actionable insights on all customer data by creating an intelligent Customer 360.