ACF Technologies Adds AI To The Customer Experience Equation
Investment in Analytikus Reinforces Vision to Help Clients Improve Operational Efficiency and Transform Customer Experiences.
"Today's announcement is another solid step in our journey toward improving customer experiences across a broad spectrum of industries,"
The partnership makes for a compelling strategic fit, leveraging both companies' strengths across two main areas:
• First, ACF and Analytikus are developing a set of machine learning solutions aimed at reducing costs across distributed operations.
• Second, the companies are bringing together the power of data to transform customer experiences through the use of predictive algorithms and cognitive analytics.
"We're excited by our partnership with ACF Technologies and the opportunity to bring our proven solutions to a broader range of customers," says Miguel Molina-Cosculluela, founder of Analytikus. "We believe that data is central to improving the customer experience and our solutions and methodologies hold the key to uncovering new insights."
ABOUT ACF TECHNOLOGIES
ACF Technologies is the global leader in Customer Experience Management (CXM) with clients in more than 16 countries. For close to two decades, we have helped public and private organizations leverage their existing technology infrastructure in combination with our CXM solutions to deliver remarkable customer experiences. We are committed to helping organizations transform their customer journeys and improve operational efficiency. Learn more about ACF Technologies at www.acftechnologies.com.
Analytikus helps organizations unlock the full potential of data through the integration of technology, processes and methodology. We support organizational decision making by uncovering new insights and making data actionable through the use of predictive, prescriptive and cognitive analytics. Our artificial intelligence and machine learning solutions span industries including higher education, media & entertainment and retail. Learn more about Analytikus at www.analytikus.com.