ACCO Brands Corp. Chooses Vertical Solutions, Inc. for Field Service Management
VSI's VServiceManagement post-sales service solution enables its field service team to take credit card payments in the field and easily implement business process workflows
ACCO Brands transitioned to VServiceManagement to enable its service techs to easily manage all aspects of their service calls, including the ability to take credit card payments in the field. It wanted to improve its management of warranty repairs, be able to quickly develop and deploy new business workflow rules, and integrate with its current Oracle ERP system and planned SAP system. Finally, it wanted a deployment that minimized business disruption and that would be easy for its field techs to learn and use.
Other solutions that ACCO Brands evaluated offered plenty of features, but not all applied to its business model; some vendors were not able to unbundle their solution to meet the company's needs. "Other tools didn't provide the option to scale both from a size and functionality perspective,"
ACCO Brands was able to deploy VSM with minimal disruption to the business and to field service operations. "The general implementation was very smooth," says John O'Malley, VP Strategic Accounts & Technical Services for North America, ACCO Brands.
"ACCO Brands is a world-class organization that has a well-earned reputation for excellent service," says Ron Wegmann, Sr., CEO, Vertical Solutions, Inc. "We are proud that ACCO Brands has chosen VServiceManagement for its service management solution."
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI's solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VContactCenter™ for internal, external, and hybrid contact centers, and VServiceManagement™ for customer support, field service, and mobile environments. These application systems are available as a service or on-premises in a private- or public-cloud environment. VSI's applications are flexible, integrate easily with internal legacy systems as well as external ERP solutions, and can be deployed rapidly. VServiceManagement is certified for Microsoft Dynamics, a Built for NetSuite (BFN) verified solution, and is on the Constellation ShortList™ for Field Service Management. With headquarters in Cincinnati, OH, VSI has offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.
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