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Talent Development Program 7 2016 Improve Transafe Indonesia's customer experience
Employees often stated as "Talent". they must improve to grow the company as well as so the customers feel the impact the customer experience within the company.Seventh Talent Development Program that will increase their employee capability.
By: Transafe Indonesia
The program was conducted from Feb 17th - 21st 2017. With extra additional time for task from 25-28th Feb 2017. The event took place in Transafe Indonesia's head office and training centers.
This program is in cooperation with TransWISH Indonesia.
Participants are coming from Head Office Jakarta and Batam branch. Participants from Head Office Jakarta are Ms. Diah, Secretary, Ms. Atika, Finance Department; Ikmah Wati, Administration from Business Development Department. Mr. Imam Nurcahya and Mr. Zaenal Abidin, representing Operations staff also Ms Etria Fatrina, from Administration Operations. Also Ms. Dini Latifa, Marketing Admin. The latter are staff from Jakarta office. Transafe Indonesia Batam Branch is represented by Ms. Emil Tesra, Marketing from Batam Branch.
Different from the last season, this season most of trainers come from leaders and graduates from previous season. Trainers participating in this program are Mr. Dony Budidharma, Transafe Dharma Persada Director; Mrs. Sri Astuti, Transafe Indonesia's Marketing Manager; Mr. Luki Tantra, Senior Trainer from TransWISH Indonesia.
Existent employees involved in giving training materials are the NXTGen (Next generation) trainer. Ms. Lasaila Arifiani, best trainer at previous Talent Development Program 6. Mr. Yoga Pratama, best participant at Talent Development 6.Mr. Fernando Hardih Airkaya Lumelle, winner Transafe indonesia's Train The New Trainer (TNT) program.
Leading this program is Ms. Vina Rieza for whole this season's Talent Development Program.
Trainings conducted for this program are
· Occupational First Aid and Fire Fighting
· The Power of SWOT
· Champion Mentality
· Effective Time Management
· Amazing Team Work
· To Be Professional Utilizing 5W1H
· Excellent Personal Appearance
· Customer Service with Heart
· Winner Character Development
· Mini Team Building
For complete and official information can be seen here
Best trainer for this season is Mr. Yoga Pratama. Best participant title named to Ms. Etria Fatrina.
Mr. Dony Budidharma stated that this season is different. There are more twist on every game and tasks. They also develop previous graduates by asking them to learn to be trainer.
Transafe is named 5 awards and nominations in customer service area five times last year. And two nominations already this year for Best of The Best Service Company of the year and Best Customer Service Company of the year titles. That's why the company must improve itself to give their customer the best experience when engaged to both their brand: Transafe Indonesia and TransWISH Indonesia.
About Transafe Indonesia
Transafe Indonesia is a leading Health Safety Environment and Quality (HSEQ) Training and Consulting services in Indonesia. Transafe Indonesia held official Authorized Occupational Health and Safety Service Company (PJK3) from Indonesian Ministry of Manpower. Transafe also registered and held SKT MIGAS and SKT ESDM. It is also an authorized competence venue for Indonesian Professional Certification Authority (BNSP). (www.transafeindonesia.com)
About TransWISH Indonesia
TransWISH stands for Way to Integrate Human and System. It focused on People development program utilizing training & consulting services. Training provided including Training for Trainer Sertifikasi BNSP, Leadership, Managerial, Salesmanship and Team Building training. For more information visit www.transwishindonesia.com
For more information, please contact Transafe Indonesia at:
PT. Transafe Dharma Persada (Transafe Indonesia)
Wisma Pede 3rd Floor Suite B 304
Jl. MT Haryono Kav 17
P. +62 21 8311 903/904
F. +62 21 831 2847