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Follow on Google News | Supervisor's voice is noise in phone callsBy: SoliCall A new reference-based audio processing algorithm can now address this type of noise and remove it from the phone calls. In order to do so, the audio in the phone call is compared to a reference signal providing a real-time distinction between the voice of the agent and the ambient noise. SoliCall, a leading provider of audio quality solutions, developed a reference-based noise reduction capability and incorporated it in its successful PBXMate product. This new capability enables contact centers to plug PBXMate in their network and immediately attenuate the level of ambient noise that exists in their phone calls. PBXMate allows simple identification of the reference noise and provides, in real-time, a simple graphical feedback on the status of calls. This technology can be applied using the existing hardware and there is no need to purchase new expensive hardware in order to enjoy the improvement in audio quality. "We are very excited with the positive reaction to our new development." More information on this new technology can be found at http://solicall.com/ *** About SoliCall Ltd. SoliCall Ltd. is a privately-held company. SoliCall's goal is to raise the quality and standards of any audio conversation. SoliCall stands for communicating better by improving existing means of communication on any platform. solicall.com End
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