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IVR Based Complaint Booking System: Aria Telecom
By: Aria Telecom Solutions Pvt. Ltd.
IVRS or Interactive Voice Response System is a computerized phone system where telephone is used as a device to input information. The input information is made through the use of voice or DTMF (Dual Tone Multi Frequency) keypad. Thus IVR technology allows the individual to communicate with phone system and obtain require information. Depending on the need of industry, IVRS may consist of customized hardware and software. Now a day IVRS is very efficient tool among IT companies, telecommunication industry, and private as well as government sectors.
IVR is especially important when callers are unable to field calls because of some reason. Arriving to your customer or clients with recorded voice calls can be very powerful tools for small to large business enterprises.
How IVRS works
User can easily create dynamic call flow offered by IVR application as per requirement. Data can be extracted from database or external applications and played over the phone using text message or voice. The customized call flow direction is set based on the DTMF values. When a caller calls to an IVR number, he is given various choices. IVR system helps to manage the re-direction of calls automatically.
Usages of IVR technology:-
-> Automatic Complaint Booking & Distribution
-> Sales Lead Management
-> Complaint Booking
-> Order Booking
-> Information System
-> Feedback System
-> Attendance Management
-> Awareness Campaign
-> Message Broadcasting & Reminder Services
How IVRS can be useful for complaint booking
Customer complaint gives industry valuable information so that they can improve their services and products. IVR technology is capable of booking complaints. Predefined numbers are allowed to complaint booking system. When a caller wants to lodge his/her complaint, he/she has to dial the particular code. It takes all required information through voice guided menus. IVR system automatically distributes complaints to the concerned people, so that the calls are attended every time.
What ARIA provides
Aria UCS Complaint Management System enhances your existing IVR with voice, SMS, Internet Services, and Databases integration module.It works with various functionalities including:
-> Complaint Registration
-> Complaint Number Assignment
-> Complaint Number sent to caller through SMS
-> Send alert to concerned complaint attendants
-> Complaint status or closure
User benefits in complaint booking:
-> Make registration of complaint easy.
-> User can book their complaint any time
-> Increase efficiency of services staff
-> Reduce service cost
For more details: