Customer Journey Maps: A Tool When You Want Real Change – Webinar

PHOENIX - Oct. 20, 2016 - PRLog -- Chad McDaniel, President of Execs In The Know, and Andrew Swartz, Director of Design Research at Sutherland Labs, will be hosting the webinar Customer Journey Maps: A Tool When You Want Real Change. The lively and interactive session will take place on Wednesday, November 2nd, 2016 from 12:00-1:00 ET.

In this hour long session, Andrew Swartz will provide a straightforward introduction to user-centered maps, and discuss real-life examples of how different kinds of organizations have used them to solve a variety of problems, from diagnosing and fixing a problem that was causing cancellations of orders; to how to improve the patient experience checking into hospitals.

"We've seen this same problem with numerous organizations – most want to improve their customer experience, but many struggle with where to start," said Chad McDaniel. "Our November webinar, with longtime partner Sutherland Global Solutions, is really going to give you a feel for how to correctly build a journey map and hopefully be a catalyst for change within your own organization."

To register for the webinar visit https://goo.gl/3m0bTo.

About Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

To learn more about Execs In The Know, visit www.execsintheknow.com. For more information on their Customer Management Recruitment Solutions, visit www.justcareers.com.

About Sutherland Global Solutions

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the largest, independent BPO companies in the world, it serves global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, UK, and the United States.

For more information, visit www.sutherlandglobal.com