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Voice Logger (Telephone Voice Recording System)
Voice logging is an efficient and valuable contact center technology. Voice logging or voice recording is process of recording telephone conversation.
By: Aria Telecom Solutions Pvt. Ltd.
Today's various industries are adopting telephone voice recording system to keep record all conversion made between company and clients for future purposes. Voice logging is being most widely used in the areas like sales calls, service calls, personal and business calls, customer service calls, support conversation etc. Voice logging recorder is not only used to record business or private telephone calls but also to record other events such as company meeting and other office interactions.
We are renowned as one of the most prominent developer of superior range of PC based voice logger and non pc based voice logger system are totally suit to all kinds of contact centre's need. Aria Telecom has various series of TVRS (Telephone Voice Recording System):
· PCI Based Voice Logger
· USB Based Voice Logger
· PRI Logger
· Embedded Logger
Why to use voice logger?
Voice logger is not only a telephone recording device but in fact it is used to keep records of important calls which helps to increase security, training purpose, reduce errors and improve service or product quality.
Benefits of voice loggers
Improve Quality Control:-
Voice logging solution helps to monitor the daily interaction between employees and customers and make sure standards are maintained.
Recorded calls or interaction are often used for performance review. Employee can hear their own voice conversations and evaluate the calls to avoid mistakes and improve call convention.
To maintain an excellent relationship with the customers or clients you need to provide best support service. Recording of calls helps to ensure the best-in-class service and improve customer satisfaction.