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Follow on Google News | Multi-location organizations using VOIP can create a 911 emergencyBy: AdamsComm "In Massachusetts, the law states that if you have a new or substantially renovated multi-line telephone system that it shall provide the same level of enhanced 911 service that is provided to others in the commonwealth," Continues Adams, "Let's say Company XYZ is located in Carver, Massachusetts and has a satellite office in Plymouth, Massachusetts. The Plymouth office has a fire and dials 9-1-1. The Carver fire department shows up at Company XYZ headquarters in Carver and then has to alert the authorities in Plymouth. Valuable time is wasted and lives can be put at risk. Not to mention detaining emergency personnel and vehicles that might be needed for other emergencies." Tracy Eldridge, Chief Dispatcher for the Rochester Communications Center has firsthand experience how satellite offices not set up with proper 911 can create an issue. "We've had local companies in Rochester call 9-1-1 looking for police or fire but the phone number was tied to a main headquarters in New Bedford. That means New Bedford Fire department took the call first and relayed the information," According to Adams, the fix for VOIP users with multiple locations is fairly straightforward; "Is there one location with a PBX and remote handsets/users or are there multiple locations with multiple PBX's connected through the internet? What type of dial tone is the customer using and where does it originate from? These are questions that need to be answered first. Once this valuable information is obtained and understood, then an appropriate 911 solution can be put in place to maximize emergency responders chances," said Adams. AdamsComm offers customized design, implementation and support of IP telephone systems and applications, voice mail systems, call centers and infrastructure cabling for small-to-mid- With a savvy staff, the company has provided cost-effective communications solutions to a number of medical practices, including Emerald Physicians. Other notable AdamsComm, Inc. clients include Mutual Bank and Rising Tide Charter Schools. Located at 128 Main Street, Suite 11, in Carver, Massachusetts, AdamsComm, Inc. serves clients on the South Shore, Cape Cod, Greater Boston, and Metrowest. In addition to 24/7 on-call service, Adams can be onsite, as needed, within four hours. To request a test of your VOIP's 911 services, you can contact AdamsComm at 508-866-4086. Adams' Business Communications Solutions AdamsComm, Inc. draws upon extensive knowledge and experience to provide both small and large businesses with state-of-the- Headquartered at 128 Main Street, Suite D, Carver, MA. AdamsComm, Inc. is a member of the Plymouth Area Chamber of Commerce and The Better Business Bureau. For more information, visit the website at http://www.adamscomm.net or contact (508) 866-4086. End
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