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ContactUS Communications Hosts Grand Opening Ceremony at New Contact Center Facility in Grindstone
Expanding contact center operations to facility in Pennsylvania saves over 120 jobs and provides opportunity to grow business and increase staffing
As customer expectations rise, so do the needs of companies. ContactUS' clients rely on contact center agents' knowledge and quality to deliver the ultimate brand experience. Employees at the Grindstone location are enthusiastic and extremely loyal to their clients and the clients' customers.
"Employees at the Grindstone facility have embraced ContactUS with open arms," said Frank Rable, Center Manager at ContactUS Communications.
Since April 2016, the investments ContactUS put towards employees and the facility has resulted in an employee satisfaction rate of nearly 90%. In addition, retention is at an all-time industry best for the contact center business. ContactUS offers strategic training and education for agents to improve confidence, boost morale and create opportunities for career development.
"ContactUS has honored all benefits associated with tenured employees at this location," noted Trevor Friesen, President at ContactUS Communications. "We are thrilled with the performance and dedication of the employees. Our management team is committed to growing the business and helping our agents go above and beyond to offer top-grade customer support each and every day."
Fay-Penn Economic Development Council (http://www.faypenn.org/
"We are pleased with the valuable contributions ContactUS provides through our partnership,"
The company's stated purpose is to create a workplace that produces superior results for clients and employees. The ContactUS management team is continually working to generate job and career opportunities (http://www.contactusinc.com/
Marketing Manager, ContactUS Communications