Transforming Contact Centres, Monday 31st October 2016- Edinburgh

EDINBURGH, Scotland - Aug. 30, 2016 - PRLog -- About the event

Capita's Transforming Contact Centres Conference offers guidance on how to improve the way you interact with your service users.

Attend to learn about cost-effective and innovative transferable solutions from across the public and private sectors around streamlining systems, digitalising services and driving efficiencies.

Attend this event to gain transferable strategies that will advance your contact centre processes and infrastructure through optimising multiple digital and online channels to improve customer satisfaction.

Benefits of attending

•Learn how to digitally transform contact centres to increase efficiency and ensure they meet the demands of modern day life

•Gain insight into strategies to deliver cost-effective systems with limited funding

•Explore ideas to overcome cultural challenges when digitising or upgrading your contact centre

•Review approaches to ensure you are putting customers' needs at the heart of your customer contact solutions through utilising data and customer insight to develop your design

•Examine examples of contact centre collaborations to understand how joined-up working could benefit your business

•Hear from an award winning organisation about how to utilise staff effectively through retraining and reorganising teams to ensure you can deliver high quality customer service with a small volume of expertise

For more information:

Website - http://www.capitaconferences.co.uk/public-sector-conferences/detail/article/contact-centres-conference-oct16.html?=SMMK

Download Brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=TransformingContactCentresOct16_01.pdf&code=SMMK