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ARIA UCS (Unified Communication System): Call Center Solution
By: Aria Telecom Solutions Pvt. Ltd.
Advance features of ARIA UCS
An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. ARIA UCS provides multiple ACD (Automatic Call Distribution)
CRM (customer relationship management) is all aspects of interactions that a company has with its customers, whether it is sales or service-related. Aria UCS has about 45 open field to be configured as per information of customer.
Trunk Line Connectivity:
Trunking is a method for a system to provide network access to many clients by sharing a set of lines or frequencies instead of providing them individually.
GSM/CDMA Gateway, ISDN PRI Line, SIP trunk, FXO, H.323 and various industry based possible trunk line connectivity are offered by ARIA UCS dialer.
Different dialing modes including predictive, progressive and preview dialing modea are easily defined by ARIA UCS.
Different person can be authorized to monitor different campaign using ARIA UCS dialer. You can create and edit the role as per your requirement.
ARIA CCS provides various reports to monitor performnce:
• Call Report
• Agent login and logout report
• Call summary report
• Agent report
• Call details report
• Agent performance report
• Call back report
For more informations please visit: www.predictivedialerindia.co.in
Aria Telecom Solutions Pvt. Ltd.
Page Updated Last on: Aug 08, 2016