Customer Service Expert Nancy Friedman Selected to Deliver Keynote Presentation at SYTA Conference

ST. LOUIS - July 15, 2016 - PRLog -- Nancy Friedman, named to the list of Favorite Speakers for 2015 by Meetings and Convention magazine and a nationally known customer service keynote speaker, has been selected to deliver a keynote presentation on the 7 Traits of Being Successful to travel professionals at the Students and Youth Travel Association (SYTA) national conference August 19, 2016 in Orlando, Florida.

SYTA's Annual Conference is the premier event for the student and youth travel industry. Some 1,500 industry professionals from across the globe will be in attendance for three full days of powerful networking, valuable business appointments, thought-provoking education sessions, and innovative business solutions.

Well-known throughout the travel industry, Friedman is a facilitator at the Travel Institute, where she presents at Travel conferences and events. A two-time Luxury Travel speaker, Nancy has also presented at CLIA (Cruise Lines International Association), Mast Travel Network, Signature Travel, Princess Cruises, Carlson Travel, Uniglobe Travel and Vacation.com.

Known as The Telephone Doctor, Friedman will speak on the success secrets of business leaders. She will discuss why some people are successful and others are not. She will address how winners handle growth and change, how they deal with bad news and how they deal with any obstacles that come their way. Her presentation is injected with humor and laughter as attendees learn skills, tips, ideas and techniques they can use both now and well into the future.

"Learning and employing the right leadership skills can form the foundation for future business success. I am excited to share some of the best traits of successful leaders with those who serve the student and youth travel market," said Friedman. "From novices to the seasoned travel professional, this will be an impactful educational experience with something for everyone."

ABOUT NANCY FRIEDMAN

Nancy Friedman, the Telephone Doctor, is one of America's sought after speaker on sales, customer service and communication skills. She has been published in The Wall Street Journal with her article "Don't Strike Out With Your Customers" and a featured guest on Oprah, Today, Fox News, CNN, CBS This Morning, Canada Today, as well as hundreds of radio and TV programs across the country. Selected as one of the 25 Most Influential Business Women in St. Louis, Friedman is the author of nine books on customer service. For additional information, visit http://nancyfriedman.com or telephonedoctor.com.