Outsourced customer contact centre launches 'Digital' division

SOUTHEND, U.K. - July 6, 2016 - PRLog -- -  Award-winning customer service expertise will underwrite tailored campaigns

One of Essex's fastest growing businesses, outsourced contact centre Ventrica based in Southend has announced today the launch of sister company, Ventrica Digital. The new business will be dedicated to providing a new type and range of customised and results-driven social management services to UK organisations, from SMEs (Small to Medium sized enterprises) through to large blue chip brands.

Managing Director and founder of Ventrica, Dino Forte commented, "As an outsourced contact centre we are already providing omni-channel customer service for some of the UK's fastest growing businesses and leading global brands but realised there was a gap in the market to provide a more complete and tailored digital service offering that covers everything from responding to customers via digital platforms through to content provision, review moderation and monitoring.

There are plenty of digital agencies out there, but very few come from an award-winning customer services background or have the resources to provide a 24/7 service with the option of multi-lingual* capabilities. With more and more businesses operating internationally, and more consumers wanting to buy on-line at any time of the day, it is now essential to offer expertise around the clock with response services across all popular media, whether via webchat, social, mobile, email or review moderation.  The Ventrica Digital model is perfect for those companies that don't have the specialist expertise or resources in-house, but still want to take advantage of the huge returns of harnessing social media and digital, that if used intelligently, can have a direct and measurable return on investment in the shape of sales, enhanced service levels and customer retention."

74% of organisations plan to use social media to grow their business

According to latest research, 74% of organisations plan to incorporate a social media strategy to grow their business and tap into new customer bases and social media users have risen by 176 Million in the last year.

Manage, monitor, report, grow and increase reach via digital platforms

Ventrica's range of different services are designed to manage, monitor, report, grow and increase reach on all social and digital platforms including Twitter, Facebook, LinkedIn, Instagram, Google+, Tumblr, Pinterest and Vine. These are split into three packages aimed at different budgets and sizes of organisations starting from as little as £750 per month.  All campaigns are bespoke to the organisation's specific needs, rather than off-the-shelf.

To find out more about Ventrica Digital and its services visit  - www.ventricadigital.co.uk

Email: rosie.wallis@ventricadigital.co.uk

Tel: +44 (0) 1702 445860

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*Ventrica employs English, German, French, Italian, Swedish, Portuguese, Dutch, Spanish and Danish native speakers

Editor's notes:

About Ventrica Digital:

Established in June 2016, Ventrica Digital is a wholly owned subsidiary of Ventrica Ltd that began in 2010. With over 20 years combined in-house social media expertise, the company is based at the same location as parent company Ventrica in Southend, within its 85 seat Digital Centre, part of the larger 340 seat outsourced customer contact centre.  The company's range of different services are designed to create a digital presence for all sizes of companies by managing, monitoring, reporting, growing and increasing reach on all social and digital platforms including Twitter, Facebook, LinkedIn, Instagram, Google+, Tumblr, Pinterest and Vine.

About Ventrica:

Ventrica is an award-winning, outsourced contact centre business that delivers omni-channel and multi-lingual customer service and telemarketing campaigns for blue chip brands. Continual investment in globally leading technology allows Ventrica to provide a truly omni-channel customer experience that encompasses calls, email management, web chat, and social media into one integrated and unified solution.

The company is headquartered in Southend where it operates from spacious, hi-tech and modern offices, placing significant emphasis on the comfort and well-being of its staff.  Ventrica shares the same passion about its customers' business as it does for its own and continually strives for quality and consistency of service delivery.

Ventrica has significant experience in eCommerce customer management across an array of industries, including Fashion, Retail, Insurance, Finance, Health, Transport, Construction and Publishing.  The Ventrica multilingual team provides communication in a host of different languages including French, Italian, Spanish, German, Dutch, Danish, Swedish and Portuguese.