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Star Quality Hospitality helping to deliver the 5 Star Experience
Introduced by national newsreader Natasha Kaplinsky, 'Welcoming the World - Hospitality & Tourism in the UK' showcases the hospitality industry highlighting accommodation providers, food and drink outlets, universities and dedicated hospitlaity suppliers.
The programme features key industry interviews and news-style reports along with sponsored editorial profiles. Star Quality Hospitality Consultancy has been featured in one of the films that make up this programme and highlights the consultancy work carried out with one of their clients, SoHostel, an independent hostel in the heart of London.
The film 'Star Quality Hospitality - Helping to Deliver the 5 Star Experience' is introduced by Natasha Kaplinsky and shows their founder Monica Or working with SoHostel demonstrating how she operates. Hostel Manager Stuart Ball explains why Monica was brought in, and team member Johnny Swain talks about the WorldHost customer service training he has undertaken as part of the consultancy which has resulted in SoHostel becoming a WorldHost recognised business for customer service excellence.
Monica says 'I work with my clients using the model that I outline in my Amazon best-selling book 'Star Quality Hospitality - The Key to a Successful Hospitality Business' which looks at the business structure and operations through to the customer relationship focusing on suppliers, the staff as well as the paying guest.'
With the assistance from Monica, the hostel has gone from strength to strength since opening in November 2014 with increased occupancy. Due to this they have now opened a coffee shop and are undergoing an expansion to more than doubling their bed capacity as it increases from 155 to 335 beds this summer.
The film can be viewed here: http://starqualityhospitality.co.uk/
The full programme featuring all the organisations that took part can be viewed on the British Hospitality Association's website.
Monica is currently working on her second book 'Star Quality Experience - The Hotelier's Guide to Creating Memorable Guest Journeys' which will be published in the next few months.
About Star Quality Hospitality Consultancy
As the founder of the Star Quality Hospitality Consultancy, Monica Or is passionate about unlocking the potential of hospitality businesses by creating memorable guest experiences. Monica regularly writes for 'Hotel Industry' Magazine as their industry expert and has been featured in 'The Caterer', 'Hospitality' and 'Boutique Hotelier' Magazines. She has spoken at hotel conferences in the UK and internationally.
For more information visit http://starqualityhospitality.co.uk and @monica__or
About The British Hospitality Association
The British Hospitality Association is the private sector forum for the UK's 6th largest contributor to export earnings and 4th largest employer -that's 3 million people or 10% of the workforce and over 180,000 businesses. The BHA aims to be the single most powerful voice actively championing the interests of the whole industry and its business partnership scheme enables the best suppliers and partners to the industry to participate in developing insight and sharing best practice.
For more information visit www.bha.org.uk and @BHAtweets
About ITN Productions
ITN Productions is ITN's bespoke production hub producing creative and commercially valuable content for the corporate, commercial, broadcast and digital sectors. Industry News forms part of this offering and is a communications tool for leading industry bodies and national associations produced in a broadcast news programme format, including interviews, news-style items and sponsored editorial profiles.
For more information visit www.itnproductions.co.uk and @ITNProductions
Star Quality Hospitality Consultancy