News By Tag
News By Place
CSM Practice Announces Certification Program For Customer Success Managers
Certification Program Workshops and Bootcamp Are Available Now
By: CSM Practice
"I am very pleased to announce this first-of-its-
The certification workshops included in this program offer opportunities for hands-on activities and self-assessment exercises that support the certification evaluation process. The workshops are designed in a way that promotes knowledge-sharing among attendees, role playing, and group activities. The CSM certification will document the mastery of the course material covering the breadth and depth of strategy, playbooks, and technology needed for an effective customer success program.
"The program was very valuable for us in reviewing our current customer journey and playbooks to help better serve our customers," said Andrew Kane, vice president of customer success, at Birst. "The group discussions were great! Everyone learned something new and it gave us a chance to experience different approaches to similar customer success situations."
At the end of the workshop, all attendees demonstrate their mastery of the materials through an online evaluation. Upon successful completion of the online evaluation, professionals receive the certification diploma and a certification badge to display on their LinkedIn profile.
About CSM Practice:
CSM Practice is a boutique consulting firm which provides high quality services in the areas of customer success. We help customers in creating excellence in customer experience through effective customer success programs. Our services range from strategic management consulting to training and certification programs, to implementation and maintenance of customer success software solutions. CSM Practice, Inc. is the first consulting firm to develop live certification program for customer success managers. The company was founded in 2014 and headquartered in Sunnyvale, California
CSM Practice offers a unique blend of services designed to produce an immediate impact with high-growth companies. Because of how vital customer success is to the health of businesses everywhere, the CSM Practice is committed to providing high quality strategy, training and technical services. Contact CSM Practice by visiting www.csmpractice.com and learn how CSM Practice can help your company with your customer success initiatives.