"Unleash Big Data's Power to Boost CX" recommends Altitude Software at Dubai MECC 2016
Altitude Releases E-book On How Big Data Can Improve Customer Experience (CX) Innovative Customer Interaction Management Solutions on Display at Dubai Middle East Call Centre 2016 (MECC) Exhibition and Conference
''The GCC is geared up for a profound transformation with United Arab Emirates Vision 2021, Saudi Vision 2030, Kuwait Vision 2030, Oman Vision 2020, Qatar Vision 2030 and Bahrain Vision 2030. Dubai Expo 2020 is a perfect platform to share the same with the world. The Customer-Service-
Boukhris highlighted the importance for organizations to leverage the potential of big data: "The digital world we live in makes available a significant amount of data at the individual customer level. It is undeniable that a successful analysis of this Data brings valuable insights into customer behavior, enable companies to anticipate trends, and improve customer experience.'' This bears out a recent survey by ICMI (1) which found 40% of respondents planning to increase the use of customer preferences and interactions data in the short term to improve customer service strategy and operations.
However, even though big data is a goldmine of customer information for companies, most part of them are struggling about what to do with it. The data available at contact centers already translates into metrics such as hold time, rates of abandoned and transferred interactions, costs per call, conversion rates, and more. But the big amounts of data available can be better used to measure and analyze performance with impact on business outcomes and customer loyalty. And the contact center is the department, by excellence, that can gather the knowledge that enable companies to improve the customer journey, in every step.
Exploring the latest critical success factors for organizations willing to boost customer experience
Altitude will host a seminar session at MECC 2016 on current trends and opportunities for contact centers in what is today one of the fastest growing contact center markets worldwide. Scheduled on June 1st, 2016, the Altitude session shall explore the latest critical success factors for organizations willing to boost customer experience and to make the most out of the current Digital Transformation as well as Big Data.
In this respect, Altitude has recently unveiled a new e-book which will be discussed during the MECC event: "How Can Big Data Improve Customer Experience?" (http://pages.altitude.com/
Altitude delivers worldwide the Altitude uCI (Unified Customer Interaction)
The European vendor has a direct presence in UAE and a strong partner network that covers all country markets in the Middle East & North Africa region, with leading customers such has STC (KSA), AUB Group (Bahrain), NBAD (UAE), Commercial Bank of Qatar, Crédit du Maroc, Dubai World Trade Centre (UAE), AUDI Volkswagen (UAE), ADIB (UAE), ETISALAT, Nestle Waters (GCC) and UBL (Pakistan & GCC). Altitude has a 20-year plus track record of industry recognition and its customer interaction solutions have been included by Gartner in the industry Magic Quadrants since 2004.
For more information about the Middle East Call Centre conference and exhibition to be held at the Dubai World Trade Center from May 31 to June 1, 2016, please visitwww.insights-
You can click here (http://pages.altitude.com/
About Altitude Software
Altitude Software (www.altitude.com)
Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact centre market in those regions. Customers include National Bank of Abu Dhabi (UAE), Etisalat (UAE), G4S (KSA), Dubai World Trade Center (UAE), Abu Dhabi Islamic Bank (UAE), Al Hamra Village (UAE), Trust (Bahrain), Qnet (Kuwait), Ahli United Bank (Bahrain), Pizza Hut (KSA), National Bank of Oman, Advancia (Tunisia), Air Miles (UAE), and SNTTA (UAE).
Altitude Software can be reached at +971 4 391 8880 or emailed email@example.com
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1-BIG DATA? BETTER DATA! THE VALUE OF DATA IN TODAY'S CONTACT CENTER