O'Currance Teleservices Undergoes brand consolidation under Fusion BPO Services Brand Name

MONTREAL - May 17, 2016 - PRLog -- O'Currance Teleservices, a leading name in Direct Response Telemarketing sector, has changed its brand identity to Fusion BPO Services as part of a global brand consolidation initiative of Fusion BPO group. The exercise is expected to be completed by the end of Q2/2016.

Fusion BPO Services, the parent company of Fusion BPO group, is one of the most recognizable brands in the BPO sector, globally; with six contact centers spread across North America, South America, and Asia

"Rebranding will allow us to better position the global strength that Fusion BPO Services represents," said Pankaj Dhanuka, CEO and co-founder of Fusion BPO Services. "The Fusion BPO brand stands for Quality, Service and Excellence..  Those are qualities that are important to us, to our partners and to our clients. We're pleased to be able to bring the best of our services under the Fusion brand."

As the parent company for the Fusion group, Fusion BPO Services has experienced considerable growth, both in terms of service offerings as well as revenue. Today, the company is considered as one of the major end-to-end multilingual (English, Spanish and French,…), multi-channel BPO service providers.

"Sharing a global brand with O'Currance strengthens our ability to convey our breadth and reach to the companies and customers who have put their trust in us," said Kishore Saraogi, director and co-founder of Fusion BPO Services. "At the same time, we're pleased that a great number of clients will now be exposed to the Fusion brand when they opt for our wide range of services."

Fusion BPO Services Pvt. Ltd. employs more than 2500 associates in all its six centers spread around the globe.

About Fusion BPO Services

Fusion BPO Services (http://www.fusionbposervices.com) is one of the top names among multichannel, multilingual, contact center service providers.  With 10 years of experience serving 50+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing, and customer care services from 6 global centers in the USA, Canada, El Salvador, Philippines, and India. The company offers call center services in English, French and Spanish, which makes it capable of serving American, European, Australian, and Asia- Pacific markets.

Awards

 *  Regional finalists for Contact Center World Awards 2015.

 *  Included among IAOP's Global Outsourcing 100 List for Best Outsourcing companies in 2015.

 *  Ranked 14th among TMC's Top 50 Teleservices Agencies.

Certification

 *  ISO 9001: 2008: Certified for Quality management systems, which demonstrates the ability to consistently provide a product that meets customer and applicable statutory and regulatory requirements.

 *  ISO 27001: 2005 Certified: Standards for information security to be bought under explicit management control.

 *  PCI DSS Certified: a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.

 *  HIPAA Self Assessment compliant, Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data.

Member of industry affiliations:

 *  Electronic Retailers Association (ERA)

 *  Direct Response Marketing Alliance (DRMA)

 *  Professional Association for Customer Engagement (PACE)

 *  National Association of Software and Services Companies (NASSCOM)

 *  Data Security Council of India (DSCI)