Al-Rajhi Bank in Jordan Implements TeleFinity's LogFinity Call Recording System

TeleFinity's advanced customer service solution LogFinity Call Recording System has been successfully implemented recently by Al Rajhi Bank in Jordan. With total assets of $80 billion, Al Rajhi is one of the world's largest Islamic banks.
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MELBOURNE, Australia - May 15, 2016 - PRLog -- TeleFinity is pleased to announce the successful implementation of their LogFinity Call Recording System in Al Rajhi Bank in Jordan. A globally operating organization founded in 2005, TeleFinity has already carved a niche in the market with their cost-efficient customer service solutions. Till date, the organization has completed over one thousand successful installations around the world, recording well over 240 million calls every year utilizing their LogFinity Call Recording System.

Operating with a great track record since 1957, Al Rajhi Bank is currently one of the largest Islamic banks in the world. With an established base in Riyadh, Saudi Arabia, Al Rajhi Bank also operates in Malaysia, Kuwait, and Jordan. The organization currently has a paid-up capital of more than $ 4.33 billion.

TeleFinity's LogFinity Call Recording System was implemented by Al Rajhi Bank to replace an outdated system that failed to deliver the desired outcome. Al-Rajhi Bank opted for this solution because of its extraordinary features, quality and reliability. Since the implementation of this customer service solution, Al-Rajhi Bank has already experienced a marked difference in terms of their overall system performance and efficiency.

Paul Foster, the Marketing Director at TeleFinity, expressed pleasure about the successful implementation of the project. "We are glad to be selected by Al- Rajhi Bank in Jordan to improve their call centre's customer satisfactions and to secure their businesses," he mentioned.

LogFinity Call Recording System is a highly sophisticated recording solution for customer calls, interactions, and screen data that is certified by Cisco and fully compatible with Cisco CUCM and Call Center. This solution is extremely popular because of its reliability, ease of use, and remarkable efficiency in all environments. TeleFinity Recording solution can record your multimedia interactions from a wide range of network configurations, TDM and VoIP telephony environments, and across any number of locations.

To find out more about TeleFinity and their service offerings, please visit

About TeleFinity: TeleFinity is a global company that was established in 2005 in Melbourne and Amman. They help organizations maximize performance through alignment of customer service operations with their business strategy. TeleFinity does this by providing exceptional tools to manage customers' transactions, thus improving customer satisfaction, loyalty, and value.

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Tags:Cisco, Telefinity, Avaya, Call Recording, Call Center, VOIP, Customer Service, Ivr
Industry:Banking, Software, Technology
Location:Melbourne - Victoria - Australia
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