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Follow on Google News | Hospitality in the Digital Age: Tech Growth in the UAE's Hotels to Transform Customer ExperienceSoftware-as-a-Service firm LogMeIn to highlight changing customer experience and support solutions in the hospitality sector at the upcoming Hotel360 Conference
By: TCF Newswire "Dubai's hospitality sector is now making technology an integral part of everything they do - from bookings to front-of-house operations, to back-office functions. Not only must hoteliers satisfy the demands of empowered and digitally savvy guests, but they must also extract meaningful insights from customer data using digital tools available to them. And they must do this without compromising on quality of service - the Middle East is, after all, a highly competitive market," explained Stephen Duignan, Vice President Global Marketing at LogMeIn. Globally, the UAE is known to be one of the most connected countries: according to the latest Global Connectedness Index[2], the nation ranks 12th out of 140 countries worldwide. "The growth in the nation's connectivity is forcing hotels to reevaluate their tech support systems, and prompting them to find more interactive and engaging means to communicate. It is becoming glaringly obvious that old models of support will collapse under the weight of the new digital reality. The industry is in need of enhanced support solutions. Fortunately, the UAE has an added advantage because of its advanced digital landscape and the readiness with which it accepts latest technology," In line with this, LogMeIn is set to outline how the UAE's hotel industry can tackle evolving tech support needs at the upcoming edition of the Hotel360 Conference in Dubai. [1] Dubai Government: Expo2020 Dubai [2]DHL: Global Connectedness Index End
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