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Follow on Google News | CCI Health & Wellness Improves Healthcare Service Delivery with Evolve IP’s Cloud ServicesMulti-Site Healthcare Provider Leverages Award-Winning Cloud Solutions to Deliver Reliable, Patient Service and Improve Efficiencies
By: Evolve IP Every day, CCI is flooded with inbound calls to its 12 healthcare facilities making reliable communications services and efficient call routing critical to serving patients rapidly as well as operating a fiscally sound organization. Through multiple growth and expansion phases, CCI’s legacy phone system was unable to keep up with the volume of calls, and staff members were challenged by the inability to efficiently manage and route lines across locations. CCI sought to solve these challenges with a hosted cloud communications solution and by replacing expensive WAN connections with a virtual connection. CCI deployed Evolve IP’s best-of-breed services with nearly instantaneous benefits. Reliability issues were resolved allowing staff members to quickly address patient needs regardless of call volume and environmental concerns. The organization also realized significant improvements in key performance metrics such as call wait times and call abandonment rates, resulting in improved patient experiences. CCI’s capabilities are further enhanced by Evolve IP’s Cloud Connect service, combining the bandwidth of multiple public connections into a single, faster, more reliable virtual connection to securely access the Cloud and the Internet and replace WAN expensive connections. “Evolve IP’s solutions have significantly changed how we do business,” said CCI’s Chief Operating Officer John Torontow, MD, MPH. “With call volume and staffing challenges solved by Evolve IP’s cloud communications services, CCI has risen to new levels of patient care and business efficiency. And we’re still not using Evolve IP’s capabilities to the full potential, with new features still being deployed and increased business results expected across the organization.” “Evolve IP solutions have played a key role in helping CCI deliver improved patient outcomes and assisting the organization to operate more efficiently,” One of the nation's fastest growing cloud companies, Evolve IP provides cloud services in virtually every industry including: healthcare, legal, insurance, banking, technology, travel, veterinary medicine, and retail and to some of the world's most recognizable brands. The company's Evolve IP OneCloudTM solution allows organizations to migrate multiple cloud computing and cloud communications services onto a single, unified platform including: virtual data centers / servers (http://www.evolveip.net/ ABOUT EVOLVE IP Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP's combination of security, stability, scalability, and lower total cost of ownership is fundamentally superior to outdated legacy systems and other cloud offerings. Today the company’s services, including virtual servers, virtual desktops, disaster recovery, unified communications, contact centers and more are deployed globally by more than 100,000 corporate users. Visit www.EvolveIP.net for more information. End
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