Follow on Google News News By Tag Industry News News By Location Country(s) Industry News
Follow on Google News | CraneMorley Earns AVA Digital Award for Web-based Automotive Training DevelopmentBy: CraneMorley AVA Digital Awards AVA Digital Awards is an international competition that recognizes outstanding work by creative professionals involved in the concept, direction, design and production of media that is part of the evolution of digital communication. Work ranges from audio and video productions- Judges are industry professionals who look for companies and individuals whose talent exceeds a high standard of excellence and whose work serves as a benchmark for the industry. This year there were 2,500 entries from throughout the United States, Canada, and 17 other countries. Developing an Outstanding Customer Experience Express Service for Service Advisors is one of a four-part web-based training course package designed by CraneMorley to introduce dealership aftersales personnel to the Express Service process. This is the Service Advisor portion of the training series for a learner audience that includes Managers, Service Consultants and Technicians. In addition to familiarizing Service Advisors with specifics of the service process, the curriculum highlights customer expectations and dealership benefits of Express Service and the need for this outstanding customer experience. Videos, images, interactive activities and downloadable reference documents provide learners with training on their role in the Express Service process, including customer handling procedures and the critical inspection and timing components of the workflow. About CraneMorley CraneMorley is an instructional design firm that develops performance- End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|