Reaching For The Sky In Southwest Florida

NAPLES, Fla. - Feb. 15, 2016 - PRLog -- KW Property Management & Consulting (KWPMC) recently signed two new high-rise development clients in the Southwest Florida market: Navona at the Colony in Bonita Springs and High Point Place in Fort Myers, the tallest tower between Tampa and Miami.

KWPMC was founded in Naples in 2004 when it secured the Napoli Luxury Condominiums property management contract.  The company focused much of its attention over the intervening decade on organically growing the company and establishing the most comprehensive training programs in the country from their Miami office.  The company now has 70,000 homes, including 90 high rises, under management from New York to The Bimini Bay Resort in the Bahamas.

KWPMC has now set their sights on bolstering their high rise presence in Southwest Florida and plan to use the lessons learned on the East Coast to bring their “Signature services” to the Lee and Collier County high rise market.

The company’s Region 2 office, headquartered in Bonita Springs, is headed by Zuly Maribona, Business Development Manager for the Southwest Florida Region, and well known Southwest Florida resident, Roy Hyman.

A Realtor and licensed Community Association Manager, Hyman brought with him a real estate, banking and financial background when he joined the firm a little over a year ago.   Hyman, who served on the Board of Directors at Shadow Wood in The Brooks, saw the need for a quality property management company and researched options.

“When I became aware of KWPMC, I was so impressed, I joined the company,” says Hyman. “The company provides unsurpassed concierge services for its residents and does so in part with the help of nine CPAs on staff. We pride ourselves on treating clients with respect and unmatched hospitality, while working hard to save associations money with our Value Optimization Program.

Among the many local community associations benefitting from KWPMC management are Lighthouse Bay At The Brooks, Saturnia Lakes, Positano Place, Reflection Lakes and Cove Towers.

KWPMC’s in-house hospitality program is a large part of the company’s success.  The program was developed from hospitality training with the most prestigious companies in the world, including the Ritz Carlton and Forbes Travel Guide, which provides hospitality training to the Trump group.  This training, combined with a thorough understanding of the condominium market, prompted KWPMC to establish their “Signature Services” program, administered through The University of KWPM.

In this intensive education program employees are trained in a broad range of issues relating to property management, including legal, maintenance, hurricane preparedness, accounting and reporting, access control, construction, collections, HVAC maintenance, violations, environmental standards, safe chemical handling procedures, communication methods and marketing.

Hospitality training includes all aspects of client relations, from the proper way to greet residents, to arranging golf games, even solving parking issues.

The success of KWPMC’s hospitality training has been actualized in several recent events. A housekeeping supervisor working at one of KWPMC’s properties noticed a strong wind pushing an unlocked baby carriage, with a four-month-old infant inside, towards a pool’s edge. The distracted mother never saw the carriage moving. Avila leapt to the rescue, saving the baby from possible harm. The grateful mother couldn't say enough to the management office about Avila’s quick thinking.

At a high rise bordering Miami’s Biscayne Bay, one of KWPMC’s painters was hard at work when he heard someone yelling for help from the water. A well-known television weatherman had fallen into the bay. He was exhausted, unable to stay afloat, and the situation was critical. The painter summoned the Chief Engineer and another staff member and the three formed a human chain, and pull the man to safety.

Such stories don’t surprise Executive Director of Business Development and Partner, Regan Marock, but they do fill him with pride.

“We employ only the very best people and they never fail to live up to our expectations,” says Marock, “Our clients and residents expect nothing less.”

What residents and clients of KWPMC-managed properties can expect is a complete maintenance plan, carried out with precision and kept on track with checklists, maintenance logs and careful supervision; a back-office operation that keeps budgeting and financials in order; and a Front Desk presence to rival the finest resort hotels.

“Every resident has the phone number of the manager who is available to them during and after hours,” says Marock “and a KWPMC Operational Team is ever-ready to provide on-site support should the need arise”.

Managing Director, Paul Kaplan, puts it this way, “From the smallest landscaping detail to the largest maintenance emergency, you can rest assured that our staff will respond immediately, professionally and courteously to the needs of our clients and residents”.

Marock and all the KWPMC partners are cognizant of the fact they can’t rest on their laurels, but need to keep improving and stay ahead of the curve.  “Many of the Millennial generation are choosing to live in the properties we manage and many of them have a faster-paced life than their parent’s generation,” points out Marock. “We are introducing new procedures, new systems, new ways to save money and above all, new technology to help adapt to the way they live their lives.”

From high rises and garden style communities to single- or multi-family homes and commercial properties, KW PROPERTY MANAGEMENT & CONSULTING has set a new standard of service in its latest high-rise ventures in Southwest Florida.