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Horizontech to Speak about the Economic Impact of Return Mail at the 2016 National Postal Forum
Horizontech Technology Solutions Industry Expert Speaks at the 2016 National Postal Forum
Bob Hedstrom is a Director at Horizontech, Inc., is considered an Industry expert, and technology pioneer for the development of numerous innovations, processes and software that automates, integrates and resolves Customer accounts from mail that is returned by the USPS® as undeliverable-
“The issue continues to increase, year over year, and in 2015 reached an all-time high,” said Hedstrom. “Companies are still viewing the issue as mail, which continues to negatively impact US Corporations to the tune of $65 Billion annually. The issue is not about the mail, but is about workflow, automation, integration, data and resolution. There remains a big disconnect between C-Suite Executives, downstream departments, and eventually the mail room. The opportunity for change and technology is vast, for Companies to re-connect with their Customers for making a payment, collecting an asset, a validation, an update or action that is necessary and critical as a course of doing business, all with business rules, compliance, multi-channel connection and interaction.”
“The industry Session will focus on giving a deeper understanding of the issue, current market practices and the true economic impact within Companies,” said Hedstrom. “We will then present industry tools, technologies and an action plan that will help transform Companies from simply focusing on mail, to providing resolution and improved Customer Service. Every US Company that mails First Class documents has this issue, and can benefit from innovation and alternative technologies that are present within the market. Solutions should focus on Workflow and Automation across all Company departments, as applicable, and not be viewed as a target for suppression, termination or collections.”
Monday, March 21: Return Mail - The True Economic Impact” from 1:30 PM to 2:30 PM. Gaylord Opryland Hotel and Convention Center, Nashville TN. Attendees will be encouraged to meet in person while at the NPF to get a better understanding of the real issue, sophisticated industry tools and with knowledge on how to develop and execute an action plan. More information at www.npf.org.
For more information about innovation and Returned Mail Solutions:
About Horizontech, Inc.
Horizontech, Inc. (HTI) is a Global Information Technology Services organization, with operations throughout the US, China and India. HTI develops custom technology solutions that integrate data, image, paper, hardware, software, devices and business processes to more efficiently automate customer enterprise business applications. We have processed in excess of 30 million undeliverable mail pieces and $20 billion in customer AR and are considered a market and industry expert.
For more information, visit Horizontech at www.horizontech.com.
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