Key Scales Ford Wins 2016 Dealer Rater Consumer Satisfaction Award For The Second Year In A Row

LEESBURG, Fla. - Feb. 8, 2016 - PRLog -- Key Scales Ford of Leesburg, Florida was recently named a 2016 Consumer Satisfaction Award Winner by DealerRater.com, a recognition that auto dealerships can earn by delivering outstanding customer service as rated by online consumer reviews.  Key Scales Ford, the closest Ford dealership to The Villages, also won this award in 2015.

“We’d like to congratulate Key Scales Ford and all of our Consumer Satisfaction Award winners,” says DealerRater CEO Gary Tucker.

The Consumer Satisfaction Awards are given annually to the Top 10% U.S. franchise dealers based on their PowerScore, that have met Dealer of the Year criteria, which includes receiving at least 25 annual reviews and maintaining an average PowerScore rating of 4.5 out of 5.0.

PowerScore is calculated using an algorithm that considers the dealerships average DealerRater star-rating as well as the total number of reviews written about the dealership during the calendar year.

“We are honored to be among the winners in the 2016 DealerRater Consumer Satisfaction Award,” says Bruce Johnson, General Manager of Key Scales Ford. “We are proud to serve the people of The Villages, Lady Lake, Leesburg, Fruitland Park, Wildwood, Ocala and all of Lake and Sumter Counties.  We look forward to continuing that service well into the future,” adds Johnson.

While Key Scales Ford customers are to thank for this award, this Florida Ford dealership also received this honor due to its exceptional customer service. This Leesburg-based car dealership sells new and pre-owned Ford inventory such as the Mustang, F-150, Ford Escape, Ford Edge, Ford Focus and much more.

In addition to providing consumers with great customer service, Key Scales Ford also provides clients with superb vehicle maintenance from their service department. From routine oil changes, tire rotations, engine flushes, air conditioning service, heavy duty truck service, to major repairs, their knowledgeable staff are available to assist with any repair or maintenance needs.  To ensure the highest quality service possible, their experienced technicians use genuine OEM parts.

Key Scales Ford has been servicing Lake and Sumter Counties for over 42 years with new and pre-owned Ford vehicles.  They are opening their brand new facility in February, 2016.  Their new building will offer a state of the art service center for cars, SUV’s, diesel and gas engine heavy duty trucks.

Johnson adds “we are excited about the opening of our new facility.  We will have a larger showroom and meeting areas for our sales associates to meet with customers and more comfortable customer lounge.  Our service area will offer will be improved with larger lifts to better accommodate our heavy duty truck customers and fleet vehicles.  It’s really going to be state of the art!”

Key Scales Ford is open Monday through Sunday for sales and service and parts are available Monday through Saturday.  For more information about new and pre-owned Ford vehicles, consumers are encouraged to visit online at www.keyscalesford.com or call 1-877-301-5615 for sales and 1-877-302-0577 for service and parts.