Care at Hand Doubles Customer Base, Evidence Key to Customer Acquisition
ROCKVILLE, Md. - Jan. 22, 2016 - PRLog -- Care at Hand, a Rockville and San Francisco based digital health company, on a mission to prevent avoidable hospital admissions, announces a doubling of their client base to include 15 healthcare providers across ten states.
“Although our initial care transitions program served our population well, and we were able to account for some impact, we did not have a true way of measuring improved outcomes, truly measuring our results or collecting meaningful data,” stated Novella Tascoe, Director of Innovations at Keswick Multi-Care Center. “With gleaming patient satisfaction results from our existing clients, we decided to transition to using the CAH (Care at Hand) platform to help us improve our processes, refine our existing program, improve outcomes, and measure impact.”
Care at Hand is the developer of an evidence-based software solution that uses non-medical staff to predict hospitalizations. The technology enables non-medical staff that are already employed by payers and providers to identify early medical and psychosocial risk factors.
“Care at Hand has a real interaction with the patient, which is something we have not been able to offer before. Using Care at Hand and the non-clinical coach has greatly enhanced our ability to connect with patients early on, well in advance of our initial care visit,” noted Karen Gomes, RN, Vice-President of Clinical Services at Home Health VNA.
According to Care at Hand’s CEO, “Our company’s growth is largely due to the growing body of research evidence validating our technology. It’s our ethical obligation to only market what we have evidence for. With our research publications, it’s easier to educate customers based on facts rather than promises.”
Care at Hand’s growing client base includes skilled nursing facilities like Keswick Multi-Care Center in Maryland, home health providers including Home Health Visiting Nurses Association in Massachusetts, and hospitals including Trinity Health in Michigan.
“When I started with Care at Hand, we had a small customer base consisting mostly of Area Agencies on Aging (AAAs). As the company has grown we have diversified into hospitals, ACO's (Accountable Care Organizations)
About Care at Hand
Care at Hand is a digital health company on a mission to ensure people can thrive in their homes and avoid unnecessary stays in hospitals. The company's flagship technology is an evidence-based predictive insights platform powered by non-medical staff. For payers and providers struggling to optimize margins and achieve the Triple Aim (improving patient care experience including quality and satisfaction, improving the health of populations, and reducing the per capita cost of health care), Care at Hand provides a smart survey platform that identifies early medical and psychosocial risk factors for hospitalization. Unlike episodic predictive models limited to claims and EMR data, Care at Hand predicts hospitalization risk in the blind spot between doctor visits using the observations of existing frontline staff.
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