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Follow on Google News | ![]() Radish Announces ChoiceView WebRTCUsers Talk and Visually Interact with IVRs and Contact Centers Solely from a Browser
By: Radish Systems, LLC UNIVERSAL WebRTC ACCESS TO VISUAL IVRS ChoiceView WebRTC allows users to access, navigate, and control a company's IVR or virtual assistant completely from their standard browser. The ChoiceView REST API allows businesses to upgrade their voice-only IVRs to visual IVRs with a script change only. The result is an end-to-end 'voice with visuals' call that allows businesses to support efficient, multi-channel transactions. BUSINESS COMPATIBILITY With ChoiceView WebRTC, calls to and from a company preserve that company's numbering plan, switching, queuing, redirection, and skills-based routing. Agents receive incoming calls as they normally do, and now those equipped with ChoiceView can visually share virtually anything accessible from their desktop, including files, images, videos, web pages, window screenshots, clipboard copies, and snipped materials. EVERYWHERE OPERATION ChoiceView WebRTC provides a new way for users to engage with businesses where both the call and the visual session are totally contained within the user's browser. This approach complements the many other ways to engage in a ChoiceView session. Users can start a ChoiceView 'voice with visuals' transaction with a phone call, chat session, web browser, or mobile app. Users can call from ANY phone including a smartphone, standard mobile phone, landline, Skype, and now WebRTC while visuals are displayed on a mobile device, PC, Mac, or tablet. ChoiceView callers use a standard browser and the free ChoiceView Web App (requiring no download) or the free ChoiceView Mobile App that works with any ChoiceView-equipped business. CHOICEVIEW APPLICATIONS Customer service is the killer app to improve sales and service. Use cases include mobile commerce, True Visual IVR systems (TrueVisualivr.com) ABOUT RADISH SYSTEMS Radish Systems, a mobile/enterprise software and professional services company, improves the way organizations communicate visually with all callers, including smart mobile device and browser users, through its award-winning ChoiceView Software-as- ### MEDIA CONTACT Theresa Szczurek: Radish Systems, 720.440.7560 corporate or 303.817.3307 mobile, media@RadishSystems.com. TRADEMARKS ChoiceView is a registered trademark and Radish, Radish logo, ChoiceView logo and "Wow, now I see what you're talking about!" are trademarks of Radish Systems, LLC. All other trademarks belong to their respective owners. TAGS ChoiceView, Interactive Voice Response, Visual IVR, Mobile User Experience, Unified Communications, Contact Center, Mobile Customer Support, Radish Systems, Customer Experience, Customer Relationship Management, mobile self-service, automated phone systems, mobile applications, web applications, ChoiceView WebRTC, voice with visuals, visual customer engagement, developer tools, Visual IVR API, WebRTC, virtual assistants SAMPLE TWEET @RadishSystems offers @ChoiceView WebRTC so users call from web browser & interact visually. www.radishsystems.com/ Visuals at: http://www.radishsystems.com/ End
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