Soundview to Host Interactive Webinar with Joseph Michelli

PHILADELPHIA - Dec. 28, 2015 - PRLog -- Philadelphia, Pa. ― Soundview Executive Book Summaries will host an interactive webinar on December 31st with business author Joseph Michelli, to discuss the concepts from his latest book, Driven to Delight.

Why are Mercedes-Benz customers so loyal and passionate?  Because the people at Mercedes-Benz are Driven to Delight.

In this Soundview Live webinar, Delivering World-Class Customer Service, Joseph Michelli reveals how Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though their product was already “best in class,” how they activated people, improved processes, and deployed technology to emotionally engage customers, and how the Mercedes-Benz approach can jump-start any customer-driven business―by accelerating your commitment to the customer experience.


Interested in this webinar?
Click here to register: http://www.summary.com/track/_/Delivering-World-Class-Customer-Service/


You Will Learn How to:

• Create a compelling vision for exceptional customer experiences.

• Identify the ever changing wants, needs, and desires of your customer segments.

• Map out your key customer journeys and high value contact points.

• Effectively evaluate customer perceptions throughout their journey with you.

• Resolve customer needs swiftly and constantly improve your delivery processes.

• Link rewards and recognition to customer experience excellence throughout your organization.

About the Speaker:

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. Joseph has won the Asian Brand Excellence Award and achieved numerous other writing and presentation honors. He has been named one of the World's Top 30 Customer Service Professionals by Global Gurus International. He is an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and on the founders council of CustomerExperienceOne.

About Soundview Executive Book Summaries

Founded in 1978, Soundview Executive Book Summaries pioneered the concept of distilling the key points and ideas of full-length business books into easy-to-read 8-page text and 20-minute audio summaries, helping readers maximize their time and business intelligence. They have continued to enhance the summary content with author interviews, interactive author webinars, and video interviews with executives. Soundview’s 100,000+ subscribers worldwide include CEOs, government leaders, entrepreneurs, business consultants, academics, and students. Soundview is a part of the Philadelphia, Pa.-based Soundview, Inc. Visit http://www.summary.com/subscription/ for more information about Soundview Executive Book Summaries.