HotelREZ upgrades call centre service with state-of-the-art technology

Hotel representation company HotelREZ Hotels & Resorts announces this month a full upgrade to its call centre service, TelREZ, following significant technology investment. New HD equipment and core software will provide hotels a full and transparent overview into voice reservations conversion.
 
Hotel Call Centre Service - TelREZ
Hotel Call Centre Service - TelREZ
LONDON - Dec. 3, 2015 - PRLog -- After months of careful planning, HotelREZ Hotels & Resorts completes a full upgrade to the call centre technology that powers its voice reservation service, TelREZ. New phone equipment will ensure call quality is delivered in HD, and the underlying software will integrate with the company’s own CRM system, giving TelREZ customers a full overview over key performance indicators such as call times, individual agent performance, and most importantly conversion. Enhanced security features also ensure that PCI compliance is maintained at all times, and customer information remains safe.

TelREZ by HotelREZ is an established hotel call centre solution offering a personal and flexible service including full private label solutions as well as after-hours and overflow support. All calls are answered promptly by a team of highly trained, multi-lingual staff, with an extensive knowledge of the hotels the company represents.

Earlier last year, the UK based company alerted to the fact many hotels, in particular the independents, are still missing out on potential bookings from phone calls, by disregarding this very important channel. A useful fact-sheet with a list of the Dos and Don’ts when it comes to handling hotel voice reservations can be downloaded here.

Any hotels interested in finding out what HotelREZ Hotels & Resorts and its TelREZ service can offer should complete the hotel membership enquiry form, and a member of the team will get back to you.

About HotelREZ

HotelREZ Hotels & Resorts was started in 2004 by Mark Lewis, an experienced hospitality industry professientrepreneur. Over the course of a decade the company has grown to be one of the leading hotel represcompanies dedicated to marketing and connecting independent hotels with bookers worldwide. HotelREZ provides distribution, revenue, sales and marketing services and support to more than 600 hotels and smgroups in 27 countries.

Contact
Ana Machado
Marketing & Communications Manager
***@hotelrez.com

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Tags:HotelREZ, Hospitality, Hotel Technology, Voice Reservations, Hotel Distribution, Hotel Representation, Call Centre, Crm
Industry:Technology, Tourism, Travel
Location:London City - London, Greater - England
Subject:Services
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