- Nov. 12, 2015
-- When selling prime destinations for health and wellness, travel agents are pointing to Hilton Puerto Rico – the Caribe and Condado Plaza – the recipient of a Medical Tourism Hospitality Leadership Award, the Medical Tourism Association®
“The medical tourism experience does not begin and end with treatment,” said Renée-Marie Stephano, president of the Medical Tourism Association®
, during a ceremony at the World Medical Tourism & Global Healthcare Congress, 2015, in Orlando, Fla. “In many cases patients may require special medical attention before and after a hospital stay until they are able to travel safely. The good news is that by recognizing these unique needs and raising its standards to meet expectations of both medically travelling patients and their guests, Puerto Rico Hilton has helped to define satisfaction levels for the entire hospitality industry to strive for.”
Both the Caribe Hilton and Condado Plaza Hilton gained WellHotel™ certification after completing an intensive training and evaluation program offered through the Medical Tourism Association®
and the Puerto Rico Medical Tourism Corporation.
The Medical Tourism Association®
worked closely with the international healthcare community and stakeholders who purchase its services to establish the WellHotel™ certification program, which offers a unique curriculum that fosters effective interaction among hotel administrative and service personnel with patients, medical providers, and ground operators. The Caribe Hilton Hotel and Condado Plaza Hilton participated in WellHotel™ training programs that ensured their services were responsive to medical guests from safety requirements and interpersonal communication to cultural sensitivity protocols and disease prevention practices.
The Puerto Rico Medical Tourism Corporation, an arm of the commonwealth’
s tourism structure, is in the midst of an aggressive campaign to market the island’s healthcare services to international patients. In the next three years, those efforts are hoped to create some 3,000 jobs and inject $300 million into the island’s economy.
The World Medical Tourism & Global Healthcare Congress accepts nominations to honor leadership, innovation, education, service and top facilities and destinations in the care and treatment of both international-
and domestic-traveling patients. Stakeholders who make up the billion-dollar medical tourism industry are encouraged to forward news of tremendous performances that recognize customer-focused care, international quality and standards, patient safety and satisfaction, effective leadership and state-of-the-
art technology within the calendar year 2015-2016. For complete information about award categories and the nominating process for significant contributions by staff, colleagues and facilities and organizations, go to: www.medicaltourismawards.com
The Medical Tourism Association®
is host to the world’s largest medical tourism event: The 9th annual World Medical Tourism & Global Healthcare Congress, Sept. 25-28, 2016, in Washington, D.C. Participants, sponsors and invited speakers can keep abreast of Congress updates at www.MedicalTourismCongress.com. The association’
business educational platform regarding all industry information and up-to-date news can be found at www.MedicalTourismMagazine.com and social network at www.MedicalTourismCity.comAbout the Medical Tourism Association®
As the first membership-based international nonprofit trade organization and think-tank for the medical tourism and healthcare industries, the Medical Tourism Association®
develops and implements creative and sustainable strategies for attracting direct foreign investments. The MTA provides advisory services to investors researching the industry and matches these financiers with medical tourism-related projects. www.MedicalTourismAssociation.com