HappyOrNot® Helps San Carlos Flight Center Keep Customer Energy High

WEST PALM BEACH, Fla. - Nov. 4, 2015 - PRLog -- Pilots are a special breed.  While the act of piloting an aircraft is an individual responsibility, on the ground pilots often bond together in groups to share flying tips, stories, or just socialize.  San Carlos Flight Center, a flying club in California, has reached the top of their market place by creating a community feel to all of their operations, with a heavy emphasis on customer service.

“We credit our success to our ability to track the needs of our pilot members and of new students looking to learn to fly.  We spend a lot of time studying the pilot experience, and are always looking for ways to better understand the unique perspective of the general aviation pilot,” says owner Dan Dyer.

At the Flight Center’s San Carlos Airport location, you will find safe, well-maintained, and fairly priced aircraft, as well as superior service, clean state of the art facilities, and a joyful and respectful environment.  Business practices are customer focused, and to stay focused, San Carlos Flight Center deployed the HappyOrNot Customer & Employee Satisfaction Service to get pilot feedback, make immediate improvements, and to directly address the needs of their clients.

“The HappyOrNot system is working for us in three ways.  We get good feedback from customers, which helps, but it also sends two important messages.  It communicates to our customers how serious we are about service, and it communicates to all of our employees the metrics by which our success is measured.  Sending those messages is as valuable to me as the direct feedback,” comments Dan Dyer on HappyOrNot service.

The club regularly surveys customers about the quality of training events, the responsiveness of aircraft maintenance personnel, the cleanliness and availability of club aircraft, and the welcoming nature of the on-site customer service team.  According to Dyer, pilots find the speed and simplicity of the HappyOrNot buttons an easy way to keep the club on track.  “It’s a stark contrast from the lengthy, multi-page/multiple-choice question online survey tools other clubs in our area use.”

Ville Levaniemi, HappyOrNot President & Co-Founder has this to say about the company service:

“HappyOrNot provides much needed customer feedback fast and the most efficient way. Automated daily, weekly or monthly reports summary allow management to spot service fluctuations and place corrective actions along the customer journey. Measure results and share your success with customers!”

About San Carlos Flight Center

San Carlos Flight Center is a flight school and flying club in the San Francisco bay area offering flight training in airplanes and helicopters at two bay area airports.  We were voted Best Flight School in the US in the 2013 AOPA Flight Training Excellence Awards. We are committed to promoting safety in general aviation and are deeply connected to our local community.  For more information, visit www.sancarlosflight.com.

About HappyOrNot

HappyOrNot helps its clients to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. We serve such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services. Our service is currently being used by over 2000 organizations across 70 countries.  HappyOrNot America Inc. is based in West Palm Beach, FL. To learn more, visit www.happy-or-not.com

About Xavier Solutions

Xavier Solutions Inc. is an authorized reseller of HappyOrNot.  Xavier Solutions is a full service consulting firm for retailers, healthcare, managed services, education and building service contractors.  We help our clients operate more efficiently, along with aiding in identifying customer, patient and staff satisfaction level improvement areas. For more information, visit www.xavier-solutions.com