WinWire and Glassbeam Partner to build Apps for the Salesforce.com Market
Enabling Customer Success leveraging Internet of Things (IoT)
By: WinWire Technologies Inc.
SANTA CLARA, Calif. - Sept. 17, 2015 - PRLog -- WinWire Technologies, a specialized IT solutions company and Glassbeam, Inc., a machine data analytics company, have announced a partnership to build a solution that leverages Internet of Things (IoT) analytics to improve customer experience. The solution accomplishes this by integrating Glassbeam’s machine data analytics capabilities with Salesforce’s Service cloud. The solution is already being put to use by Glassbeam customers and is enabling them to attach and view large files inside a Salesforce Case record (without storing in Salesforce); view log file analytics against a Salesforce Case record; and alert a Case Owner when a log file’s analytics are available for review. In an upcoming release, attaching large files to a Case will also be enabled through a Salesforce Customer Community.
WinWire and Glassbeam are working with Salesforce to bring the solution to the Salesforce App Cloud on AppExchange as a managed package.
“The age of IoT is well underway. The question is, whether businesses are ready to realize the full potential of this technology. This collaboration is a strong iteration of our vision to drive the evolution of Internet of Things (IoT). And together we would be able to provide even more efficient and highly effective IoT solutions to our customers”, stated Ashu Goel, CEO of WinWire Technologies.
WinWire Technologies is a specialized IT solutions company focused on making information actionable for the enterprise. It has helped enterprises leverage their sensor-generated data to develop new service based revenue streams and better insights about customer’s product usage. The company has satisfied clientele across Healthcare, Retail & Hospitality, Manufacturing & Construction, Financial Services and Hi-tech.
“Salesforce has become nearly ubiquitous among our clients. Integrating into the Service cloud makes logical sense,” comments Puneet Pandit, founder and CEO of Glassbeam. “Most of our customers are already using our solution in some form inside Salesforce. But this app will allow them to go much further with the benefits of our IoT analytics. The rich information on end-customers found in Salesforce can be combined with business intelligence from our analytics to accelerate the benefits of the solution throughout end-customers operations. It’s an opportunity for tighter alignment, better results, and greater satisfaction.”
WinWire Technologies is a specialized IT solutions company focused on making information actionable for the enterprise. We help business and technology leaders achieve an "on-the-move"
WinWire is at the forefront of the mobility revolution, focused on mobile-enabling enterprise applications leveraging native, HTML5, Mobile Enterprise Application Platform and cloud as a back-end (MBaaS) technologies. WinWire Technologies is headquartered in Santa Clara, California with operations in Chicago, New Jersey, Atlanta and offshore development centers in Bangalore and Hyderabad in India. For more information, visit: www.winwire.com
Glassbeam is the machine data analytics company. Bringing structure and meaning to data from any connected device, Glassbeam provides actionable intelligence around the Internet of Things. Glassbeam’s next generation cloud-based analytics platform is designed to organize and analyze multi-structured data, delivering powerful product and customer intelligence for companies including IBM, Aruba Networks, Gridscape, Violin Memory and Meru Networks. For more information, visit http://www.glassbeam.com