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Follow on Google News | Contract Callers Goes Live with State-of-the-Art Collection System from Interactive IntelligenceInteraction Collector provides comprehensive payment processing, credit reporting, dispute resolution, workflow and client reporting tools. “Interaction Collector’s ease-of-use and comprehensive functionality have resulted in faster, more effective debt collection and portfolio recovery,” said LaDonna Bohling, CCI’s vice president of call center operations. CCI replaced its existing collection system with Interaction Collector after reviewing a variety of other industry-leading collection solutions. “We selected Interaction Collector because it offered us a multitude of benefits that are customizable to our staff, our processes, our vendors, and most importantly, our clients,” Bohling said. “Interaction Collector has enabled us to accelerate key recovery functions, process analytical receivables data, and always stay within regulatory compliance.” “The accounts receivable industry is rapidly changing and we’ve purposely built Interaction Collector to enable customers like CCI to thrive in this very competitive environment,” CCI uses Collector for its collection agents located at the company’s multiple call centers in Augusta, Georgia. About Contract Callers, Inc. Contract Callers, Inc. (CCI) was originally established in 1926 as a collection agency. This makes CCI one of the oldest Accounts Receivable Management operations in the world. As the market changed and developed, so did CCI. We have expanded our expertise to include Collections, Field Service Projects and Call Center programs. For more information, visit www.contractcallers.com End
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