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Dedicated Trade Pro Checkout Introduced in Fort Myers to Better Serve Tile Construction Trade
Tile Outlets of America changes in the Fort Myers store include a streamlined point-of-sale experience and dedicated register staffed from 7am-4pm to cater to the tile needs of contractors, builders, designers and realtors.
By: Simple Marketing Now
“We have a high volume of contractor customers with distinct needs and wanted to streamline our process and space to ensure that they have the fastest and best experience possible,” says Michele Hoover, Vice President of Operations at Tile Outlets of America. “Their time is valuable, and we want to respect that time by giving them their own checkout. We have created a new dedicated Trade Pro desk, open from 7am to 4pm, Monday through Friday to cater to contractors, builders, designers and realtors.”
The planning process for the dedicated Trade Pro checkout began in late 2014 and required a workflow redesign to improve the entire POS experience for Trade Pros and retail customers. To ensure that changes minimized disruptions, work was done in stages. The first change affected the location and design of the store manager’s work area.
Next, four existing checkout registers were reconfigured for a more streamlined traffic flow, and a fifth overflow register added to minimize wait-time at the main registers during peak periods.
Finally, Tile Outlets of America created the Trade Pro dedicated service desk staffed from 7am to 4pm when Trade Pros are most likely to need responsive service and a rapid checkout experience so they can return to job sites.
“Our goal throughout this process was to provide our trade professionals with more convenience and a better flow,” concludes Hoover. “Our Trade Pro customer base has grown tremendously in our 13 years in Fort Myers and we needed to make changes to accommodate these valued customers who have needs that are different from those of our retail customers.”
All tile installation and construction trade professionals are invited to visit the store for a personalized tour. Tile Outlets in Fort Myers is located at 13460 Daniels Commerce Blvd, Fort Myers, FL, 33966 and the phone number is 239 768-1517.
To learn more about the Tile Outlets of America Pro Services Program, visit http://www.tileoutlets.com/
About Tile Outlets of America
Tile Outlets of America, with stores in Fort Myers, Sarasota and Tampa and online at TileOutlets.com, sells first quality ceramic and porcelain tile, stone, mosaics and more for the home, all in-stock and ready to go at incredibly low prices. Tile Outlets takes seriously its Promise to Customers, backing it up with the Peace of Mind Commitment. Tile Outlets of America, "where dreams become reality... for a whole lot less."
Tile Outlets of America was founded in 2002. Corporate offices are located in Atlanta, GA. For more information, visit http://www.TileOutlets.com.
Christine B. Whittemore