netLogistiK® Will Introduce HappyOrNot® Customer Satisfaction System In Mexico and Columbia

WEST PALM BEACH, Fla. - July 13, 2015 - PRLog -- netLogistiK has been selected as a reseller to introduce HappyorNot Customer Satisfaction System to companies in Mexico and Columbia to achieve excellence in customer service and bring unique and meaningful value added service.

HappyOrNot has developed a turnkey solution to help businesses improve customer satisfaction. The main difficulty in traditional forms of customer feedback gathering has been getting customers to participate. In order to address this gap, HappyOrNot introduced fun and user- friendly Smiley Terminals designed to make customers want to give feedback. Quick use and anonymity are two major contributing factors that invite customers to participate and make their opinion matter. With Smiley Terminals, clients are able to collect an unprecedented response rate with an average of 20% of total customers giving feedback daily.

The feedback buttons are designed to be instantly recognizable to customers by using smiley faces and "stop light" coloring to denote good to bad. Because the devices are so visible and prominent, just seeing them reminds staff to give better service to customers and staff behavior starts to change when used properly to create accountability.

The solution ensures that businesses can improve their customer service, optimally train personnel, and craft relevant staff incentive programs.

Companies using HappyOrNot are making the statement “We care about your opinion” and customers are engaging, leading to increased brand loyalty, retention, and trust, while also having the effect of boosting employee and team spirit by helping to ensure that the service promise is fulfilled.

In regards, Marco Martínez, Support and Development Director of netLogistiK, says:

"With this partnership we will offer to the Latin American market another innovative and friendly technology option that will help to the companies to improve their service to the customers and take faster decisions when something is wrong. We are sure that along with HappyOrNot we will provide a big differentiator in retail sector reflected in tangible benefits for our customers".

Ville Levaniemi, Co-founder, HappyOrNot, wishes to point out the following:

"Customer satisfaction and customer retention is a hot topic for any company, and so savvy business operators know that their reputation and customers’ satisfaction can make them either very successful or very defeated. "Getting valuable customer feedback is essential for a company’s prosperity, and now, through netLogistiK, Mexican and Columbian businesses can access the best solution on the market to help" says .

About netLogistiK^®

netLogistiK is a leader in providing experienced logistics consulting and best-of-breed supply chain execution software implementation services for Latin America. Our mission is to generate fast and lasting results in the extended supply chain - reductions in operating costs, improvements in service levels, increase in productivity and throughput - by providing the broadest and most comprehensive portfolio of logistics technology solutions combined with deep expertise in supply chain best practices. For more information, visit www.netlogistik.com

About HappyOrNot^®

HappyOrNot helps its clients to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. Serving such sectors as retail, traveling and transportation, outsourcing services, healthcare, HoReCa, financial services, human resources, and public and governmental services, the HappyOrNot service has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International and U.S., and CNBC. HappyOrNot is currently being used by nearly 1,500 retail and service chain organizations across 60 countries. For more information, visit www.happy-or-not.com

Contact Information:

netLogistiK

info@netlogistik.com (mailto:%0dinfo@netlogistik.com)

+ 52(55) 5282-1321