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OrecX Powers Embedded Call Recording Solution for GENBAND’s Nuvia Cloud UC
Answers increasing customer demand for cloud-based call recording to enhance customer service, compliance, and risk management
“GENBAND provides communication solutions to the largest service providers and enterprises in the world, so we consider it a true complement to be selected as a technology partner to serve these customers,” said Steve Kaiser, Co-founder and CEO at OrecX. “We plan to make OrecX Open Source Recording just the first piece of the growing value equation for Nuvia users. In the future, we want to empower GENBAND to offer a new generation of voice analytic solutions enabled by third-party vendors.”
GENBAND’s Nuvia cloud service provides a suite of market-ready desktop, mobile and web-optimized business communications services to both small businesses and large enterprises. Backed by GENBAND’s carrier-grade technology, Nuvia helps businesses cost-effectively replace legacy assets such as outmoded PBX hardware with business-class, cloud-based unified communications solutions that deliver mobility and modern experiences without sacrificing traditional business telephony needs. GENBAND’
OrecX's award-winning platform is powered by an open, scalable and extensible design that allows organizations of all sizes to benefit from a full-featured recording solution. Further, OrecX's open design promotes enhancements with third party voice analytic and workforce optimization solutions, building a rich partner ecosystem.
“OrecX has already proven to be a valued partner, meeting our customer’s expanding needs for call recording,” said Sanjay Bhatia, Vice President, Solutions Marketing and Strategy at GENBAND. “As we extended our worldwide footprint, it became clear that we needed a more complete solution. The OrecX team helped us meet our commitments in new geographies, and they delivered the solution in a very timely manner.”
OrecX provides open source VoIP recording, Mobile Recording, Screen Recording, Quality Monitoring and customized workforce optimization solutions at a fraction of the cost of proprietary recording applications. Ranked highest among call recording companies on the 2013 Inc. 5000 list, our customers include Business VoIP Providers, Call Centers, Government Agencies, Small Businesses, and clients that need easy to install, maintain, customizable solutions at a low cost of ownership. OrecX is also the primary developer and sponsor of the Oreka open source call recording project. More than 140,000 users have downloaded the open source version of OrecX (across 180-plus countries), which has received accolades from Linux World, Unified Communications Magazine, and TMC Magazine. More information is available at http://www.orecx.com/
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