OrecX Powers Embedded Call Recording Solution for GENBAND’s Nuvia Cloud UC

Answers increasing customer demand for cloud-based call recording to enhance customer service, compliance, and risk management
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* Call Recording
* Orecx
* GENBAND
* Unified Communications
* Open Source

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* Technology

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* Chicago - Illinois - US

CHICAGO - June 23, 2015 - PRLog -- OrecX, the world leader in open source call recording applications for call centers, enterprises and business VoIP providers (and the highest ranked call recording vendor on the Inc. 5000), today announced that GENBAND, a leading developer of real time communications software solutions, has deployed OrecX Open Source Recording in its Nuvia™ Cloud UC (http://www.nuviacloud.com/) service.  By leveraging OrecX’s open APIs, GENBAND was able to rapidly extend its Nuvia call recording offering and meet aggressive time-to-market requirements as it expanded into new geographies.  Today, Nuvia customers across the globe are using OrecX technology to record business interactions, improve customer service, simplify training and meet information retention requirements.

“GENBAND provides communication solutions to the largest service providers and enterprises in the world, so we consider it a true complement to be selected as a technology partner to serve these customers,” said Steve Kaiser, Co-founder and CEO at OrecX.  “We plan to make OrecX Open Source Recording just the first piece of the growing value equation for Nuvia users. In the future, we want to empower GENBAND to offer a new generation of voice analytic solutions enabled by third-party vendors.”

GENBAND’s Nuvia cloud service provides a suite of market-ready desktop, mobile and web-optimized business communications services to both small businesses and large enterprises. Backed by GENBAND’s carrier-grade technology, Nuvia helps businesses cost-effectively replace legacy assets such as outmoded PBX hardware with business-class, cloud-based unified communications solutions that deliver mobility and modern experiences without sacrificing traditional business telephony needs.  GENBAND’s Nuvia solution is also the only cloud service able to reuse legacy Nortel IP phones for CS 1000 customers seeking a cloud-based solution that can preserve their endpoint investments.

OrecX's award-winning platform is powered by an open, scalable and extensible design that allows organizations of all sizes to benefit from a full-featured recording solution.  Further, OrecX's open design promotes enhancements with third party voice analytic and workforce optimization solutions, building a rich partner ecosystem.

“OrecX has already proven to be a valued partner, meeting our customer’s expanding needs for call recording,” said Sanjay Bhatia, Vice President, Solutions Marketing and Strategy at GENBAND.  “As we extended our worldwide footprint, it became clear that we needed a more complete solution. The OrecX team helped us meet our commitments in new geographies, and they delivered the solution in a very timely manner.”

About OrecX

OrecX provides open source VoIP recording, Mobile Recording, Screen Recording, Quality Monitoring and customized workforce optimization solutions at a fraction of the cost of proprietary recording applications. Ranked highest among call recording companies on the 2013 Inc. 5000 list, our customers include Business VoIP Providers, Call Centers, Government Agencies, Small Businesses, and clients that need easy to install, maintain, customizable solutions at a low cost of ownership. OrecX is also the primary developer and sponsor of the Oreka open source call recording project.  More than 140,000 users have downloaded the open source version of OrecX (across 180-plus countries), which has received accolades from Linux World, Unified Communications Magazine, and TMC Magazine.  More information is available at http://www.orecx.com/

About GENBAND

GENBAND a 2015 CNBC Disruptor 50 (http://www.cnbc.com/id/102624119) is a global leader in real time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries.  The company’s Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND’s market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today’s consumers and businesses for real time communications wherever they happen to be.

To learn more visit www.genband.com

GENBAND, the GENBAND logo and icon and Nuvia are trademarks of GENBAND.

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Kevin Levi
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Tags:Call Recording, Orecx, GENBAND, Unified Communications, Open Source
Industry:Technology
Location:Chicago - Illinois - United States
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