How to identify a Cost Effective Telemarketing Software for Outbound Call Centers?

MUMBAI, India - May 9, 2015 - PRLog -- If you are running an outbound call center operation, you need to invest in a good telemarketing software for outbound call centers like Tentacle that has some amazing features and benefits that will be hugely beneficial at every step of your outbound campaign.

Key Features of Tentacle:

Call Recordings, All Historical Prospect Data

Tentacle software saves all call-recordings, updated contact details and preference, questions and remarks made by the prospect during the call. The telecaller sees all essential data of the prospect before placing the call. Depending on the prospect’s historical information, the agent can select the correct pitch for each prospect.

Use as a Mobile App

Tentacle can be downloaded for free from the Google Play store and installed on your cell phone and used from there – it is as convenient as that.

Convenient Call Back

There are automatic reminders and a “Call-back” disposition that unfailingly remind you of all those that you need to call back and follow up with. Ensures that you never ever lose business due to lack of organized and informed follow ups.

Call Reports

Tentacle offers real time call reporting that can be used for analysis and also to show the disposition depending on the dates, agents and also the calls and the campaigns.

Agent Performance Analysis

The performance of the agents and the overall call center operations can be seen by reviewing the historical reports of the call and the agents. In fact, this feature of Tentacle is used for measuring the performance of the agents in the call center.

Campaign Management

With Tentacle, you can now set up different types of campaigns and also import the lead lists and move them to different campaigns depending on the previous call results and the imported data.

Objection Handler and Script Box for Agents

Tentacle has a “script box” for each campaign. This could be used to outline the highpoints of the pitch that you want your Agents to make as well as with a list of common questions and objections that can help the agent in providing a satisfactory business reply for the clients.

Do-Not-Call (DNC) List of Database

Tentacle users have a unique way of ensuring that the ‘do not call’ numbers are handled such that no consumer complaints against your business.

Cloud Based

A main feature of Tentacle software is that it is cloud based and hence needs no storage space on your server. It can be accessed from anywhere and anytime. There is no installation required and maintenance and up gradation with new and updated features is absolutely free.

Sign up for free trial at http://www.tentaclecloud.com/signup.php