Occidental Hotels & Resorts Introduces Guest Experience Managers

NEW YORK - April 24, 2015 - PRLog -- Occidental Hotels & Resorts (http://www.occidentalhotels.com/)is pleased to announce the introduction of the Guest Experience Manager position at the all-inclusive resorts located around the world in sunny locales such as Aruba, Colombia, Costa Rica, the Dominican Republic and Mexico. At each property, this new team member will blend the Guest Services and the Guest Experiences departments’ responsibilities to focus on answering guest inquiries, enhancing guest services and providing overall satisfaction for every visitor.

“Outstanding service is paramount in customer satisfaction and we are confident this new on-property role will ensure our guests have the best possible stay, exceeding guest expectations by anticipating their desires and providing outstanding services during their stay” said Jaime Buxó, Managing Director of Occidental Hotels & Resorts. “The Guest Experience Manager is available to answer questions, alleviate concerns and assist with planning to create a truly memorable vacation for guests. In addition to being the main contact for guests, ensuring that their needs are met and their experiences are elevated, the addition of the Guest Experience Manager will also help restructure all properties in a way that will further improve and maximize customer service.”

The Guest Experience Manager is accessible to guests throughout their entire Occidental experience, from first booking their reservations to scheduling activities such as spa treatments, offsite excursions and private dinners. This team member is responsible for reading and responding to all customer comments in a timely manner, adjusting resort protocol when necessary, and assisting guests in any other way that will enhance their vacation.

With an impressive collection of all-inclusive properties in Aruba, Costa Rica, Colombia, the Dominican Republic, and Mexico, Occidental Hotels & Resorts provides a stress-free getaway for celebrations, business and leisure. Guests can experience luxurious guestrooms and suites, exceptional dining and stunning beaches while staying at any of the Occidental properties. For more information on Occidental Hotels & Resorts, visit www.occidentalhotels.com.

# # #

Occidental Hotels & Resorts

For over 30 years, Occidental Hotels & Resorts has been one of the world’s leading hotel companies and one of the largest all-inclusive resort chains in the Americas, with properties in key destinations and under the various brands: Royal Hideaway, Occidental Grand, Allegro and Occidental City Hotels. Each property is perfectly suited to address leisure and corporate travel needs, from Royal Hideaway and Occidental Grand´s luxurious amenities to Allegro’s fun-filled packages and Occidental City Hotels metropolitan retreats. An exclusive component of all Occidental Grand properties, the “Royal Club” boasts boutique-style elements within the resorts including deluxe accommodations, private concierges, separate check-in and check-out and an exclusive Royal Club guest lounge and restaurant.

Across the company portfolio, the brand is dedicated to providing impeccable service and unique offerings to its guests – a philosophy that has come to be known as the “Occidental Experience.” Whether traveling as families, couples, friends or colleagues, guests can select from a number of programs, such as the Ultimate Dive Experience, Unlimited Xcaret Xperience or the expansive Destination Weddings Program, to receive extraordinarily memorable stays.

Today, Occidental Hotels & Resorts manages over 4,500 rooms in 14 hotels across six countries: Aruba, Colombia, Costa Rica, Dominican Republic, Haiti and Mexico. In addition to welcoming over 400,000 guests annually, the company’s timeshare concept, Occidental Vacation Club, includes more than 23,000 loyal travelers who have expanded their all-inclusive experiences through vacation ownership. For more information, please visit www.occidentalhotels.com.

Media Contact

DKC Public Relations

Occidental@DKCnews.com