PSP launch Outlook Email Tracker Add-On Application Tool for Microsoft Outlook

SPALDING, U.K. - April 24, 2015 - PRLog -- Outlook Email Tracker is a powerful Microsoft add-on application tool that works seamlessly with Microsoft Outlook 2010 & 2013. For companies with their own Exchange server, this simple to install fully supported application will deliver a range of insights to Business Managers, around the amount and type of email communication as well as how long the business is taking to respond to those important customer emails.

Once installed, users are simply required to select a ‘reason code’ in a pop-up window when responding to an email. These codes are then stored, along with information about the email, to allow data analysis. Within the administration function of Outlook Email Tracker, different reason codes can be set for various departments, allowing Business Managers to tailor the reason depending on what they are trying to measure.

Joe Verde, CEO of PSP commented “We believe Outlook Email Tracker is unique and probably one of the most powerful Microsoft Outlook email analysis tools on the market today”

PSP developed Outlook Email Tracker to address email overload and to help businesses find ways of reducing email traffic.

“We are all getting frustrated with the endless emails our businesses receive every day of the week. It is becoming harder to keep on top of them and we all run the risk of letting clients down though email overload” Comments Verde.

“Companies are spending thousands of pounds answering emails and seem to accept it’s inevitable and given the change in electronic communications this will continue to increase. The time has come to start to analysing the reason for these mails, measure response times and take action” Continues Verde.

Outlook Email Tracker includes VISION Analytics, providing full out-of-the box dashboard reporting. This allows Business Managers to analyse the amount of mails received by department or individuals as well as the reasons for those emails, so corrective actions can be put in place to reduce emails going forward.

Outlook Email Tracker will also allow Business Managers to set KPIs for email response time and track performance against these KPIs. This means that SLAs for customers on email response time can be agreed, with full reporting in VISION Analytics, improving customer service and key client relationships.

The VISION Analytics tool is a module built within PSP’s off-the-shelf CRM system VISION CRM & MIS.

VISION Analytics can be purchased as part of Outlook Email Tracker as an individual module, or as part of a fully tailored CRM package.

To find out more about Outlook Email Tracker and view a video walk-through visit http://www.psp-it.co.uk/Products/Outlook-Email-Tracker/