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Nationwide introduces accelerated e-learning to deliver health & safety training for 17,000 staff
Nationwide Building Society’s 17,000 staff are using a ground-breaking health & safety e-learning course that saves them time by assessing their existing knowledge and only directing them to the modules they need to cover.
Once a year, all staff in Nationwide’s head office, branches, administration centres and call centres take an initial online pre-test that assesses their knowledge and directs them to the specific course modules they need to complete for their annual health & safety training. The full course is also included in Nationwide’s induction programme for new employees.
“The course takes account of what you know and it only shows you the modules you need to revise, so you don’t have to keep covering the same ground every year,” said Jonathan Munton, Chief Safety Officer at Nationwide. “This is a significant benefit for our staff as they only have to learn what’s relevant to them. The pre-test uses a range of different questions, so people can’t simply share the right answers.”
Nationwide introduced the new course last year, to support the health & safety information and guidance pages it offered on its intranet.
“E-learning is ideal for health & safety training as the course content is not only consistent and reusable, you also get a training record on your Learning Management System which provides evidence that you’re complying with your legal responsibilities,”
The interactive course uses accelerated learning techniques to provide essential health & safety advice, including how to identify hazards and control the risks in the workplace. It features practical tips and exercises to help employees stay physically and mentally healthy at work. Additional modules are available on mobile working - for employees who ‘hot desk’ or work in remote locations - and manual handling, where this is required.
“The course asks if mobile working or manual handling are relevant to you and if they are, it will include questions on these aspects in the pre-test,” said Jonathan Munton. “If people need training in these areas, the course will direct them to those particular modules.”
In an evaluation of the new course, involving 7,200 Nationwide employees, 96% felt confident about their health & safety awareness after completing their annual refresher training. 93% of 1,400 new starters said the course inspired and motivated them and 97% said it met their personal objectives.
“We’ve been pleased by the positivity of the evaluation results,” said Jonathan Munton. “Health & safety can be a dry subject but Engage in Learning offer an effective and enjoyable way to provide mandatory training. They’re a very professional and responsive partner and I’d have no hesitation in recommending them. Our health & safety course is quick and easy to complete and it ensures that our people know what they need to know, to do their jobs safely.”
For further information, please call Engage in Learning on +44 (0) 845 456 0465 or visit www.engageinlearning.com
Background notes: With 15 million customers, Nationwide is the world’s largest building society and one of the UK’s largest providers of savings, mortgages, current accounts, credit cards, ISAs and personal loans. The Society has achieved the prestigious Investors in People Gold Award. http://www.nationwide.co.uk
Engage in Learning provides 72 customisable e-learning courses covering health & safety, leadership, customer service, performance management, presentation skills, legal compliance, personal development and essential work skills. The company’s founders - Chris Horseman and Kim Whitmore - are industry experts who both have over 25 years’ experience of running interactive learning companies, having created Balance Learning in 2002 and Xebec in 1988.