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It's A New Day For Chicago's Massage Industry
By: Excel Mobile Massage | EMM
“We saw a real opportunity in Chicago’s massage industry, to create a better experience for customers. People want things fast, mobile, at their fingertips, life is busy – they want to use technology to simplify their lives! We don’t believe customers should add the stress of driving in traffic to get a massage, so we come to them. Customers don’t have to call, email, wait for a confirmation or call back? It’s 2015, our clients want to “add to cart”… book online or on an APP, tip included. They want massage their way. And why not have some fantastic licensed massage therapist come to your place? That’s what EMM provides, massages when, where and how the customer wants them,” said Karen Ehlers, Co-President & CEO, EMM
The massage consumer certainly has changed and evolved over the last 10 years. It used to be predominantly women going to spas for spa time with their girlfriends. Today, more men are getting massages. People are seeking a massage to work on their overall wellness, or to treat an injury. According to a recent study from the American Massage Therapy Association (AMTA) 54 percent of adult Americans who had a massage last year received it for medical or health reasons as opposed to 23 percent who had a massage for relaxation and stress reduction. 92 percent of massage consumers agree that massage can be effective in reducing pain.
“As a licensed massage therapist for the last 25 years, I know first hand that each clients needs are different, one massage does not fit all. Many of our clients are using massage as part of their health and wellness plan. So our therapist are prepared to deliver an excellent massage, whether a clients is dealing with a chronic illness, has a sports related injury, needs to decompress, or just wants to un-wind and relax,” said Scott Sosne, Co-President and CEO of Excel Mobile Massage.
“We wanted to take what Scott has learned over the last two decades of helping clients de-stress, heal and feel good and create a company that is catered for today’s busy digital lifestyle” said Ehlers “so we took away the tedious, awkward and stressful parts of booking a massage, and focused on the client needs before they get On The Table and Zen with EMM.”
So what are some of the pain points in booking a massage currently?
Having to Call to make an appointment, or worse some massage companies make you fill out a form online and wait for someone to call you back. At EMM, you can book online or on their APP where you can see pictures of our therapists, choose your date and time.
Waiting for confirmation call or email. Clients receive an EMM automated email directly after booking and reminder emails of their upcoming massage, if so desired.
“One of the big pain points we heard from consumers was the awkward tip at the end of the massage. Your relaxed and happy and then you have to scramble to find your purse or wallet and then do the math to figure out the tip and it can add unnecessary stress. That’s why 15% tip is already included in all of EMM’s packages and pricing,” said Ehlers
In the city of Chicago, if you have the means, you can find just about any service necessary to come to your home, dog walkers, groceries, professional organizers, people to blow-dry your hair, transportation, yoga instructors, and now massages.
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Excel Mobile Massage, EMM is a mobile massage company that was created out of a desire to offer today’s busy, tech-savvy, need it now clients a new - simplistic way to get a massage. EMM provides excel-lent massages in-home, at work and in hotel rooms as well as corporate events, personal parties, universities and colleges. With a mission to make massage accessible, easy and stress-free, clients can book a massage with just a few clicks on the company’s web site or mobile APP. All of its outstanding massage therapist are meticulously interviewed, background checked and licensed and certified. EMM gives one dollar to cancer charities for every massage booked and offers discounts to Seniors and Veterans. EMM is a privately held company that launched into Chicago and the western suburbs in February of 2015. www.emmmassage.com
EMM@excelmobilemassage.com | EMM APP: ANDROID / iPHONE