Ipsy Selects Conversocial to Enhance Social Customer Service

Conversocial's Platform Enables Social First Approach to Enhance Customer Satisfaction
 
 
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Social Media
Customer Service

Industrys:
Marketing
Technology

Location:
New York City - New York - US

Subject:
Partnerships

NEW YORK - April 8, 2015 - PRLog -- NEW YORK and LONDON, April 8, 2015 – Conversocial, a leading provider of cloud-based social customer service solutions, today announces that it has been selected by beauty subscription service, ipsy, to manage social media workflow across customer service and to empower social customer service in real-time.

Each month, ipsy subscribers receive a personalized Glam Bag which includes deluxe samples and full-size beauty products. Subscribers also have access to how-to tutorial videos created exclusively by ipsy Stylists for each product they receive. For this type of membership service, which boasts one million monthly subscribers, there are many inbound customer service inquiries across all social media platforms. The typical questions include shipment, account or product inquiries. By partnering with Conversocial, ipsy can more effectively engage these customers, in real-time, aiming to resolve concerns across social media and provide a superior customer experience.

"With Conversocial's platform we are able to meet our customers where they are. The ability to engage with our customers' requests in real-time allows us to resolve any issues immediately, improving satisfaction and retention," says Esteban Ochoa, VP of Operations at ipsy. "With Conversocial's help, ipsy can turn unstructured, social conversations into an organized and meaningful dialogue that leaves our customers delighted.”

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About Conversocial

Conversocial (http://www.conversocial.com/) is a leading provider of cloud-based social customer service solutions. Our enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google+, Instagram and YouTube.  Our clients are able to securely transform their contact centers by creating a personal service culture that integrates proven customer service processes with new technology and channels. With analytics to provide accurate, actionable insights on customer trends over time and comprehensive APIs that seamlessly integrate into CRM and contact center technologies, we provide a single view of the customer that drives unmatched engagement and brand loyalty. The largest global firms including Google, Hertz and Barclaycard turn to Conversocial to reduce costs and create the most inclusive customer service experience possible. For more information, visit www.conversocial.com.

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Tags:Social Media, Customer Service
Industry:Marketing, Technology
Location:New York City - New York - United States
Subject:Partnerships
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