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Follow on Google News | CrowdControlHQ responds to new FCA paper with 5 social media compliance and risk management tipsFinancial Conduct Authority (FCA) recognises the importance of managing social media in highly regulated industries
By: PR Artistry CrowdControlHQ’ In his blog Freeman recommends that compliance teams should have an overview of all social media interactions and that automated monitoring should ensure no breach of compliance or damage to brand reputation. He advises workflows to ensure content approvals with the appropriate qualified personnel while meeting the required ‘two sets of eyes’ sign-off to manage customer complaints effectively. CrowdControlHQ also advocates that records of all social media interactions should be compiled across corporate and figurehead employee channels. James Leavesley, CEO of CrowdControlHQsaid; More on the FCA changes and CrowdControlHQ’ ENDS About CrowdControlHQ CrowdControlHQ is the UK’s leading social media risk management and compliance platform. The online technology delivers social media control and compliance features, in parallel with social engagement and analytics, to provide a single dashboard for multichannel campaigns. Supported by an award winning customer service team to help brands, organisations and enterprises protect their reputations online. CrowdControlHQ was launched in 2009. The product was born out of recognition that social media would one day be extensively adopted by UK organisations and tasked to deliver tremendous impact across marketing and customer service functions. The business has received backing from angel investors including Midven and Finance Birmingham. CrowdControlHQ services over 125 different clients across the public sector, finance and legal sectors plus many household brands including Experian, Serco and Taylor Wimpey. For further information please visit www.crowdcontrolhq.com or contact: Michelle Leavesley Marketing Director CrowdControlHQ Email: michelle.leavesley@ Or Mary Phillips/Andreina West PR Artistry Limited Tel: +44 (0)1491 639500 Email: mary@pra-ltd.co.uk Follow CrowdControlHQ on Twitter https://twitter.com/ Connect with CrowdControlHQ on Facebook at https://en-gb.facebook.com/ Read more about CrowdControlHQ on our blog at http://www.crowdcontrolhq.com/ End
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