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Follow on Google News |  Listen, Learn, and Make Positive Changes. Making your Customers Happy is Easier than you ThinkVeterans of Retail Business Technology Expo, HappyOrNot Ltd. Returns with the Strength of over 100 Million People!
By: HappyOrNot In the Retail industry, there is a lot of speculation by consumers that although there are many surveys out there to gather information on a company’s service, they’re not actually using the feedback to make improvements. The problem this creates is a cycle where customer mistrust and disengagement becomes the norm. If your customers don’t think you are actually listening and using their feedback to improve, they stop giving it to you. And the end result becomes one where you not only lose your connection with your customers, you actually lose your customers. But this doesn’t have to be the case – and HappyOrNot is the answer. The big difference why HappyOrNot works vs any other survey method? 2 reasons: 1. Non-invasive and implicit We don’t have our clients ask a barrage of long, complicated, and invasive survey questions. We don’t have them requiring that their customers sign up, spend time, or submit answers. With us, it’s one question, one response. It’s so easy, fast, and implicit that it turns the concept of customer satisfaction surveys on its head. Instead of the company pushing for the consumer to engage and give feedback long after the service experience is over, it’s the consumer who is empowered and enticed to give it immediately following the experience where it actually took place. 2. Real changes happen Because the HappyOrNot Smileys are so easy to approach and visible to everyone, both customers and staff, a true sense of realism and presence is brought to the customer engagement and satisfaction atmosphere. Companies who use HappyOrNot in their business are making a visible statement – WE CARE ABOUT YOUR OPINION – and consumers are appreciating it, as we see that up to 20% of a company’s entire customer base is giving feedback via HappyOrNot. Management and staff see these volumes of feedback every day and can easily track where and when service fluctuates, pin-point areas for improvement, and translate the feedback into actionable results. And when improvements can be seen, companies gain pride in their customer satisfaction level and share with their customers, creating a circle of continuous two-way engagement and positive change. We have helped our clients in the Retail industry to not only increase their customer satisfaction level by 10%, but also gain the insight into daily operations in order to make strategic changes that have reflected a 7% improvement in their overall service performance. It’s not just enough to show your customers you want to Listen – you need to actually Listen to your customers, Learn from what they say, and use their feedback to Make Positive Changes. If you want to be at the top of your customer satisfaction game, don’t miss out on meeting us at RBTE, Booth # 225. We welcome everyone to come talk to us about how to get HappyOrNot started in your company, and start having happier customers! About HappyOrNot HappyOrNot® helps its clients to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. We serve such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services. The HappyOrNot service has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International and U.S., and CNBC. HappyOrNot is currently being used by nearly 1,000 retail and service chain organizations across 50 countries. Visit www.happy-or- See 3 minute video presentation: End
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